Customer Service Representative
$20 - $21 per hourCollabera
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Days Left: 12 days, 3 hours left Apply Job Details: Title: Customer Service Representative Client: Banking Location: Onsite at Tampa, FL Duration: 12+ months of contract | (Based upon performance, could be possibility of extension or hire) Pay Range: $20/hr - $21/Hr. Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable) Job Requirements Requirement: Candidates must have 2 or more years of customer service experience and possess the following skills:
- Must possess the ability to navigate between multiple screens/systems while keeping clients and internal partners fully engaged, and accurately type relevant notes and information.
- Computer literacy and proficiency in Outlook, Word, and PowerPoint is a requirement.
- Ability to demonstrate flexibility and perform well under pressure in a fast-paced, high-volume, and constantly changing call center environment.
- Strong communication skills, excellent grammar, and the ability to communicate effectively with management, peers, and clients.
- Robust customer service skills with the ability to resolve and de-escalate difficult situations while preventing client dissatisfaction with professionalism and poise.
- Positive attitude with a willingness to embrace coaching as an opportunity for continuous improvement in the current role.
- Ability to handle confidential matters and sensitive information in a responsible and professional manner.
- Ambitious, self-motivated, and driven to succeed.
- customer service
- CSR
- call center
- calls
- inbound call
- outbound call
- Customer Service Representative
- Customer Support Representative
- Call Center Representative
- Call Center Agent
- Customer Care Representative
- Client Services Representative
- Client Support
- Customer Experience
- Contact Center
- Inbound Calls
- Outbound Calls
- High-Volume Call Center
- Customer Relations
- Customer Success
- Customer Support
- Customer Service
- Data Entry
- Administrative Support
- Multi-Screen Navigation
- CRM
- Problem Solving
- Conflict Resolution
- De-escalation
- Communication Skills
- Typing Skills
- Fast-Paced Environment
- Call Center Experience
- Customer Satisfaction
- Client Relationship Management
- Professional Communication
- Banking Customer Service
- Financial Services
- Operations Support
- Office Administration.
- Recruiter
- Phone
- Ayushi Gupta
- View email address on click.appcast.io
Vacancy posted 5 days ago
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