PM Front Desk/Night Audit - Residence Inn Natick

Night Auditor/PM Front Desk Associate

The Residence Inn Natick, a Colwen Hotels Property, is seeking a friendly and detail-oriented Night Auditor/PM Front Desk Associate to join our team. This position will cover 2 overnight shifts and 3 PM Front Desk shifts.

General Responsibilities:

• Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout and post-departure
• Complete end of day activities including posting charges to accounts, balancing ledgers, run night audit/daily close, back-up and roll date
• Provide exceptional guest service
• Efficiently manages the operations of the front desk, ensure check in and check out is timely
• Warmly and professionally welcome all guests
• Process guest check-in: confirm reservations, assign guest rooms
• Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency
• Ensure that all complaints regarding service and/or accommodations are investigated and resolved
• Maintain knowledge of hotel policies including rates, discounts, special offers and community events
• Maintain knowledge of upcoming events, local area, and hotel offerings
• Ensure prompt delivery of billing to guests
• Ensure accuracy of daily closing reports
• Process all payment types e.g. charges, cash, checks, debit or credit cards
• Communicate with Lead Audit team relating to daily closing and issues
• Discreetly handle confidential guest information
• Complete end of day balancing, run night audit
• Ensure lobby and shared areas are neat and orderly
• Adhere to all Colwen and brand standards
• Maintain STRICT key controls
• Perform other related duties as assigned

Requirements:

• One year of related experience, hotel preferred
• Excellent verbal and written communications skills
• Strong organizational skills and attention to detail
• Superior interpersonal and customer service skills, ability to deal with difficult guests
• Familiarity with local area, ability to provide directions and maps to local attractions and destinations
• Proficient with Microsoft Office Suite and common computer software programs
• Ability to learn computer software programs and operate property management system
• Overnight work schedule required, including weekends, and holidays

We've got you covered: Benefits & Perks:

• Medical Insurance with Company-Funded HRA
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Wide-Array of Supplemental Insurance Offerings
• Paid Time Off Programs
• Employee Assistance Program
• 401K Plan Traditional & Roth Options with Employer Match
• Hotel Discount Travel Program for Associates & Family
• Exclusive Associate Discounts Travel, Entertainment, & Retail
• Training and Development Programs
• Career Advancement Opportunities

Compensation:

Hourly Wage: $20.00

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.