Transfer Agency Contact Center Supervisor
iShare Inc
Job Description
Job Description
Transfer Agency Contact Center Supervisor
Location: Hartford, CT (Onsite) Schedule: Monday–Friday, 8AM–6PM EST (shifted hours) Overview Lead a team of contact center specialists supporting transfer agency operations. Responsible for driving service excellence, managing daily operations, and ensuring compliance while handling escalations and improving client experience. Key Responsibilities • Supervise and coach a team to meet service, quality, and productivity goals • Oversee shareholder transactions (purchases, redemptions, exchanges, account updates) • Manage escalations and ensure high-quality client service • Monitor performance metrics (SLAs, NPS, quality) and drive improvements • Ensure compliance with regulatory and internal policies---
Required Qualifications • Supervisor or Team Lead experience in a contact center environment (REQUIRED) • 4+ years of customer service experience, preferably in financial services • Experience in transfer agency, brokerage operations, or investment services (REQUIRED) • Strong leadership, communication, and problem-solving skills • Ability to work onsite and flexible shifts between 8AM–6PM EST
Vacancy posted 12 days ago
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