Transfer Agency Contact Center Supervisor

iShare Inc

Hartford, CT

Job Description

Transfer Agency Contact Center Supervisor

Location: Hartford, CT (Onsite)

Schedule: Monday–Friday, 8AM–6PM EST (shifted hours)

Overview

Lead a team of contact center specialists supporting transfer agency operations. Responsible for driving service excellence, managing daily operations, and ensuring compliance while handling escalations and improving client experience.

Key Responsibilities

• Supervise and coach a team to meet service, quality, and productivity goals

• Oversee shareholder transactions (purchases, redemptions, exchanges, account updates)

• Manage escalations and ensure high-quality client service

• Monitor performance metrics (SLAs, NPS, quality) and drive improvements

• Ensure compliance with regulatory and internal policies

---

Required Qualifications

• Supervisor or Team Lead experience in a contact center environment (REQUIRED)

• 4+ years of customer service experience, preferably in financial services

• Experience in transfer agency, brokerage operations, or investment services (REQUIRED)

• Strong leadership, communication, and problem-solving skills

• Ability to work onsite and flexible shifts between 8AM–6PM EST

Apply

Vacancy posted 2 days ago

Similar jobs that could be interesting for youBased on the Transfer Agency Contact Center Supervisor in Hartford, CT vacancy

Center Director
$60k - $65k
...Benefits: ~ Health insurance ~ Paid time off ~ Vision insurance ~401(k) ~ Dental insurance Center Director Location: Central Connecticut Salary: $60,000 - $65,000 per year Join the fastest-growing Academy of Early Education in the nation where...
Suggested
Local area
The Learning Experience
Newington, CT
5 days ago
Supervisor, Customer Service
$68.5k - $87.93k
...-faster. Job Summary The Specialty Pharmacy Operations Supervisor directly supervises staff that are performing customer service... .... Oversee daily operations for patient access support contact center team of up to 20 team members and provides daily support ensuring...
Suggested
Full time
Temporary work
Work experience placement
Work at office
Local area
Immediate start
Remote work
Flexible hours
Shift work
Cardinal Health
Hartford, CT
4 days ago
Customer Care Supervisor
...Customer Care Supervisor Operations | Banking Summary of the Role The Customer Care Supervisor oversees the daily operations of the contact center while providing leadership, coaching, and support to customer care staff. This role ensures exceptional customer...
Suggested
Work at office
Northwest Community Bank
Avon, CT
3 days ago
Global Capability Center Commercial Capabilities Manager
...ingenuity, and we measure our success by the 360 value we create for all our stakeholders. Visit us at accenture.com.The Global Capability Center (GCC) Commercial Capabilities Manager is an offering-first practitioner responsible for shaping product strategy and analytics...
Suggested
Full time
Live in
Work at office
Local area
Accenture
Hartford, CT
1 day ago
Data Center Senior Critical Facilities Manager (M3)
$126.2k - $264.1k
...administrative coordination, workflow support, records management, document control, and operational support processes for the data center campus. Provide direct leadership, coaching, performance management, and development for IC3-level site support staff....
Suggested
Temporary work
Work at office
Relocation
Relocation package
Flexible hours
Oracle
Hartford, CT
2 days ago
Global Capability Center Product Engineering Manager
...ingenuity, and we measure our success by the 360 value we create for all our stakeholders. Visit us at accenture.com.The Global Capability Center (GCC) Engineering Lead/Manager is responsible for shaping engineering capabilities that enable successful GCC design and setup. In...
Full time
Live in
Work at office
Local area
Accenture
Hartford, CT
1 day ago
Data Center Senior Facilities Service Manager - Mechanical (M3)
$126.2k - $264.1k
...years of experience in HVAC, mechanical service, critical facilities maintenance, or related uptime-critical environments such as data centers, healthcare, industrial plants, semiconductor, or large commercial infrastructure. ~1–3+ years of experience leading technicians,...
Temporary work
For contractors
Relocation
Relocation package
Flexible hours
Oracle
Hartford, CT
2 days ago
Senior Data Center Facilities Development Manager
$102.3k - $209.5k
...Job Description Leads the construction of data centers by colocation providers, ensuring projects are completed on time, within budget... ...to address these gaps. Serves as the primary point of contact between the company and colocation providers. Selects, negotiates...
Contract work
Temporary work
For contractors
Flexible hours
Shift work
Oracle
Hartford, CT
4 days ago
Supervisor, Customer Service
$62.6k - $132.4k
...Responsibilities Technical Support and Solution Delivery-Customer Support and Advocacy: -Supervises a team serving as points of contact and resolving incoming service requests, manages the operation of customer service delivery to ensure timely and effective...
Temporary work
Immediate start
Flexible hours
Oracle Defunct
Hartford, CT
3 days ago
Manager, Customer Service
...Operations. This role ensures that Avelo delivers a safe, reliable, and caring experience for every Customer. The Manager leads a team of Supervisors and Customer-facing Crewmembers, instilling a culture of compliance, accountability, and exceptional service. The position...
Flexible hours
Shift work
Night shift
Avelo Airlines
Hartford, CT
2 days ago
Preschool Center Director
...Competitive salary Dental insurance Employee discounts Health insurance Paid time off Vision insurance Role: Preschool Center Director Join the fastest-growing Academy of Early Education in the nation where "Happy Happens Here"! At The Learning...
Local area
The Learning Experience
Vernon, CT
5 days ago
Assistant Center Director
...uniforms Health insurance Opportunity for advancement Paid time off Vision insurance Wellness resources Role: Assistant Center Director Join the fastest-growing Academy of Early Education in the nation where "Happy Happens Here"! At The Learning...
Local area
The Learning Experience
Vernon, CT
5 days ago
Center Medical Director
$174.07k - $374.92k
...us and be part of something bigger - helping to simplify health care one person, one family and one community at a time. Title: Center Medical Director Company: Oak Street Health Role Description: The purpose of the Center Medical Director role at Oak...
Hourly pay
Full time
Local area
CVS Health
New Britain, CT
5 days ago
Principal Data Center Cost Manager
$126.2k - $264.1k
...Description The ideal candidate will have a strong background in cost control, contract administration, and risk management within the data center or critical infrastructure sector. Responsibilities include collaborating with cross-functional teams, monitoring project...
Contract work
Temporary work
For contractors
Flexible hours
Shift work
Oracle
Hartford, CT
5 days ago
Traveling Sales Manager
$64.8k
Based out of: Hartford, CT Candidates must reside within close proximity to a major airport. Compensation: $64,800 Annually plus uncapped commission 2.5% Travel the Nation. Transform Lives. At Milan Laser Hair Removal, every clinic you support is an opportunity to transform...
Full time
milanlaser
Hartford, CT
6 days ago
Manager, Data Center Facilities Engineering - Electrical
$102.3k - $209.5k
...operation of mission-critical electrical systems supporting OCI data centers. This role owns electrical maintenance execution, vendor... ...maintenance of systems such as switchgear, UPS, batteries, generators, transfer switches, PDUs, busway, grounding, and related monitoring...
Temporary work
For contractors
Flexible hours
Oracle
Hartford, CT
1 day ago
Center Medical Director
$174.07k - $374.92k
Title Center Medical Director Company Oak Street Health Role Description The purpose of the Center Medical Director role at Oak Street Health is to lead the clinical team at their center in providing the best patient care and a great place to work in order to keep patients...
Full time
Local area
Oak Street Health, part of CVS Health
New Britain, CT
6 days ago
Med Spa Manager
$85k - $100k
...sales, marketing, business, or related field preferred. • Familiarity with KPIs, sales reporting, and CRM or scheduling systems. Contact Authorization: By applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell...
Full time
1 day per week
Mitchell Martin
West Hartford, CT
4 days ago
Maintenance Manager
$60k - $70k
Maintenance ManagerPark your career here, with Propark Mobility!Salary Range: $60,000 - $70,000 AnnuallyWork Modality: On SiteSchedule: Full-time, Monday - FridayLocation: Hartford, CTApplications will be accepted until job is closed.Ideal Experience:Extensive experience...
Full time
Local area
Flexible hours
Night shift
Propark Mobility
Hartford, CT
5 days ago
Maintenance Manager
$100k - $110k
Maintenance ManagerAs a Maintenance Manager, you will oversee all facility and equipment maintenance operations to maximize uptime and productivity. You will manage and develop maintenance technicians through training, coaching, and performance management. Implementing...
Permanent employment
For contractors
Aerotek
Newington, CT
4 days ago
Grooming Salon Manager
...their Best Life. We put the needs of pets and pet parents at the center of everything we do. Foster the Fun - Connect & Bond. Our... ...A large amount of this partner's time will be spent in direct contact with our pet parents and their dogs, and the remaining time will...
Full time
Traineeship
Local area
Night shift
Afternoon shift
Petco
Newington, CT
5 days ago
Facilities Maintenance Site Superintendent
Facilities Maintenance Site Superintendent provides maintenance, installation, and consulting support for building and infrastructure. Projects are specific to new building construction, existing building expansion, renovation of existing facilities, sustainability improvements...
For contractors
Work at office
Top Echelon
Hartford, CT
1 day ago
Grooming Salon Manager
...their Best Life. We put the needs of pets and pet parents at the center of everything we do. Foster the Fun Connect & Bond. Our Passion... ...A large amount of this partner's time will be spent in direct contact with our pet parents and their dogs, and the remaining time...
Full time
Traineeship
Local area
Night shift
Afternoon shift
Petco Health and Wellness
Newington, CT
4 days ago
Facilities Maintenance Site Superintendent
Location: Farmington, CT | Schedule: Full-time, on-site Overview An established organization with active facilities and construction operations is seeking a Facilities Maintenance Site Superintendent to oversee maintenance, installation, and consulting support...
Full time
For contractors
Work at office
Software Placement Group
Hartford, CT
1 day ago
Fitness Manager
$45k - $75k
FITNESS MANAGER AT ANYTIME FITNESS Locations: West Hartford, Glastonbury, Cromwell, Ellington, Somers, Farmington, Granby, Newington, Windsor, Southington, Wilton, and Canton, CT. COMPANY OVERVIEW Anytime Fitness, an independently owned and operated health and wellness...
Local area
Anytime Fitness
West Hartford, CT
1 day ago
Facilities Maintenance Supervisor
$33.1 - $52.95 per hour
...brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race...
Hourly pay
Full time
Local area
Work from home
Shift work
Rotating shift
Trinity Health
Hartford, CT
5 days ago
Maintenance Director
Join our wonderful team as a Maintenance Director today! We are an exceptional team-oriented company hiring for Maintenance Director! We provide our staff with the resources, tools, and training needed to succeed and grow in their current and desired future positions. ...
Daily paid
Community Pharmacy, Inc.
Hartford, CT
2 days ago
Facilities Manager
Job Description Job Description:\n\nJob Summary We are seeking a highly organized, proactive Facilities Manager to oversee the daily operations, maintenance, and safety of our facility. In this role, you will ensure our physical infrastructure runs at peak efficiency...
Full time
Contract work
Work at office
Local area
Shift work
Day shift
Afternoon shift
Manufacturing Company
West Hartford, CT
5 days ago
Medical Spa Manager
Greenwich Medical Spa (GMS) is an industry leading, award winning medical spa providing noninvasive cosmetic treatments. GMS was established in 2005 with the unwavering mission to inspire confidence and empower out patients, employees and communities. A snapshot of our...
Full time
Work at office
Work from home
Relocation
Flexible hours
Greenwich MedSpa
West Hartford, CT
1 day ago
Director of Facilities Operations
Director of Facilities OperationsWest Hartford, CT – OnsiteFull TimeSkills: Facilities Operations, Facilities Management, Commercial Snow Management, Snowplow, University Environment, HVAC, Plumbing, Electrical5+ years of previous director experience in Fully Integrated...
Veracity
West Hartford, CT
4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Transfer Agency Contact Center Supervisor. Be the first to apply!