Retail Manager

Pay Range: $59,000 to $64,000 A continuación, se proporciona la descripción del puesto en español. La elegibilidad para el empleo se verifica a través de E-Verify Employment eligibility is verified through E-Verify Job Summary As the Retail Manager at RWB Thrift, you will play a crucial role in overseeing the retail operations and supporting the overall success of our thrift store. You will have direct responsibility for all activities executed on the sales floor. Working closely with the store leadership team, you will contribute to creating a positive and dynamic work environment, maximizing sales opportunities, and ensuring exceptional customer service. The Retail Manager increases sales and profits by overseeing the day-to-day functions of the sales floor and focusing on the customer experience. This includes upholding company standards throughout all customer areas of the store (inside and outside), understanding customer needs, and ensuring fast, accurate, and friendly service at the cash registers and on the retail floor. Your supervision will involve side-by-side involvement in the work to observe, assess, and coach performance, as well as set daily work expectations. The Retail Manager links every action to productivity and business results. You will also oversee and be responsible for training and developing Retail Supervisors. You will ensure they have the necessary skills and resources to effectively supervise retail activities, maintain store standards, and achieve sales targets, contributing to the overall success of our thrift store operations. Key Responsibilities Sales & Customer Service Oversee day-to-day retail operations, ensuring the sales floor is well-organized, fully stocked, and visually appealing. Manage the retail floor schedule to ensure adequate coverage and alignment with business needs. Ensure that products from the backroom are efficiently processed and displayed on the sales floor. Drive sales and profitability by optimizing retail processes and enhancing the customer shopping experience. Monitor and analyze sales data to identify trends and opportunities for improvement, adjusting strategies as necessary to meet business goals. Leadership & People Development Train, develop, and mentor retail supervisors, fostering a culture of continuous improvement and high performance. Provide ongoing coaching, feedback, and development opportunities to enhance the skills and capabilities of the retail team. Conduct regular performance evaluations and manage the performance process in a fair and equitable manner. Ensure retail supervisors have the necessary skills and resources to effectively supervise retail activities, maintain store standards, and achieve sales targets. Flexible Workforce Management Manage staffing levels to meet business needs, adjusting the workforce as required to accommodate fluctuations in retail demands. Manage the retail floor schedule to optimize labor utilization and minimize overtime expenses. Assist with employee scheduling and timekeeping monitoring to ensure optimal labor management. Recruitment & Onboarding Manage candidate review in the applicant tracking system, schedule and conduct interviews, and extend verbal offers to selected candidates. Facilitate the onboarding process for new hires, ensuring a seamless transition into their roles and providing support throughout the onboarding process. Employee Relations & Support Maintain an "open door" policy, allowing employees to express concerns without fear of retribution. Partner with the General Manager and Human Resources to resolve and document employee concerns and incidents while ensuring confidentiality. Provide support for employees by sharing available resources, handling password resets, addressing workplace injuries, answering payroll questions, managing employee relations, handling FMLA requests, and explaining company-sponsored benefits. Safety & Compliance Ensure adherence to all company policies, procedures, and regulatory guidelines. Maintain a clean, organized, and safe retail area, following strict safety protocols to prevent accidents and maintain equipment. Ensure compliance with state and federal regulations, including wage and hour compliance, human rights, and equal employment opportunities. Collaboration & Communication Work closely with the General Manager and Production Manager to align retail goals with overall store objectives. Communicate effectively with other departments to ensure smooth operations and achieve business targets. Monitor turnover rates, identify trends, and utilize insights to inform recruitment strategies, aiming to maintain a stable and engaged workforce. Administrative Support Support the General Manager with supply ordering, bill and requisition submissions, and ad-hoc data entry as time allows. Performance Tracking & Reporting Monitor and report on retail metrics, identifying areas for improvement. Implement strategies to enhance productivity, efficiency, and achieve business results. Language Requirements Employees are not required to communicate exclusively in English within the workplace. However, the nature of the position may entail interactions with customers, donors, colleagues, and supervisors who primarily use English. In such instances, a fundamental understanding of written and spoken English for comprehending instructions, as well as the ability to communicate verbally and in writing in English, may be necessary. Qualifications Proficiency in both English and Spanish is preferred. Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers. High-level of computer proficiency (MS Office, Teams, Outlook, and HRIS). Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices. High school diploma or GED preferred Previous thrift, retail, warehouse, or customer facing experience is preferred, but not required Physical Requirements Ability to Safely Perform Job Functions: Capable of safely and effectively performing essential job functions in accordance with ADA, FMLA, and other federal, state, and local standards, including meeting both qualitative and quantitative productivity requirements. Physical Strength: Must have the ability to occasionally lift and carry up to 25 lbs, frequently exert up to 25 lbs. of force, and constantly apply negligible force when handling objects. Endurance: Able to stand for extended periods of time. Manual Dexterity: Proficient in performing repetitive motions such as extending hand(s) and arm(s) in any direction and working primarily with fingers rather than the whole hand or arm. Fine Motor Skills: Skilled in tasks involving seizing, holding, grasping, turning, or otherwise working with hand or hands. Balance and Agility: Capable of maintaining body equilibrium to prevent falling on narrow, slippery, or erratically moving surfaces, as well as maintaining balance when performing agile tasks. Visual Acuity: Possesses clarity of vision at 20 inches or less and 20 feet or more. Footwear: Required to wear closed-toe shoes for safety purposes. Repetitive Tasks: The job involves regular repetitive motions. Work Environment Atmosphere: The work environment is dynamic and characterized by a consistently busy atmosphere. The ability to thrive in a fast-paced and busy environment is essential for this role. Noise Level: The work environment is noisy due to the bustling activity on the sales floor and the production area. Due to the nature of our operations, the ability to work effectively in a noisy environment is a requirement for this role. Lighting: The work environment is characterized by bright lighting throughout the front and back of store, which is integral to our operational requirements. Due to the nature of our operations, the ability to work effectively in a bright environment is a requirement for this role. Interactions with Others: The role involves regular interactions with customers, donors, and coworkers, fostering a collaborative and customer-focused environment. Effective communication and interpersonal skills are a requirement for this role. Flexibility: The nature of this role requires a high degree of flexibility. Employees may be asked to switch tasks or departments based on operational needs. Employees are expected to work in all areas as assigned, contributing to a well-rounded and collaborative team environment. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We’re dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours. We value diversity and inclusion and are committed to creating a work environment that is welcoming, respectful, and supportive of all individuals. We encourage qualified individuals with disabilities to apply and will provide reasonable accommodations to ensure that they have equal access to employment opportunities. Resumen del puesto Como gerente de venta minorista de RWBThrift, desempeñará un papel fundamental en la supervisión de las operaciones de venta minorista y en el respaldo del éxito general de nuestra tienda de segunda mano. Tendrá la responsabilidad directa de todas las actividades realizadas en el piso de ventas. Al trabajar en estrecha colaboración con el equipo de liderazgo de la tienda, usted contribuirá a crear un entorno de trabajo positivo y dinámico, maximizando las oportunidades de ventas y garantizando un servicio al cliente excepcional. El gerente de venta minorista supervisa las funciones diarias del piso de ventas y se enfoca en la experiencia del cliente a fin de aumentar las ventas y las ganancias. Esto incluye mantener los estándares de la compañía en todas las áreas de la tienda de contacto con los clientes (adentro y afuera), comprender las necesidades de los clientes y garantizar un servicio rápido, preciso y amigable en las cajas registradoras y en el piso de ventas. Su supervisión implicará la participación directa en el trabajo para observar, evaluar y capacitar en materia de desempeño, así como establecer las expectativas diarias de trabajo. El gerente de venta minorista vincula cada acción con la productividad y los resultados comerciales. También supervisará y será responsable de capacitar y fomentar el desarrollo de supervisores de venta minorista. Se asegurará de que tengan las habilidades y los recursos necesarios para supervisar de manera efectiva las actividades de venta minorista, mantener los estándares de la tienda y cumplir con los objetivos de venta, contribuyendo al éxito general de nuestras operaciones de la tienda de segunda mano. Responsabilidades clave Ventas y servicio al cliente Supervisar las operaciones diarias de venta minorista, asegurándose de que el piso de ventas esté bien organizado, completamente abastecido y visualmente atractivo. Administrar el cronograma del piso de venta minorista para garantizar una cobertura adecuada y la alineación con las necesidades comerciales. Asegurarse de que los productos de la trastienda se procesen y exhiban de manera eficaz en el piso de ventas. Impulsar las ventas y la rentabilidad optimizando los procesos de venta minorista y mejorando la experiencia de compra del cliente. Monitorear y analizar los datos de ventas para identificar tendencias y oportunidades de mejora, ajustando las estrategias según sea necesario para cumplir con los objetivos comerciales. Liderazgo y desarrollo de personas Capacitar, desarrollar y orientar a los supervisores de venta minorista, fomentando una cultura de mejora continua y alto desempeño. Proporcionar capacitación, comentarios y oportunidades de desarrollo continuos para mejorar las habilidades y capacidades del equipo de venta minorista. Hacer evaluaciones de desempeño regulares y gestionar el proceso de desempeño de manera justa y equitativa. Garantizar que los supervisores de venta minorista tengan las habilidades y los recursos necesarios para supervisar eficazmente las actividades de venta minorista, mantener los estándares de la tienda y alcanzar los objetivos de ventas. Gestión flexible de la fuerza laboral Gestionar los niveles de dotación de personal para satisfacer las necesidades comerciales, ajustando la fuerza laboral según sea necesario para adaptarse a las fluctuaciones en las demandas de las ventas minoristas. Administrar el cronograma del piso de venta minorista para optimizar el uso de la mano de obra y minimizar los gastos de horas extras. Ayudar con la planificación de turnos y el control de horas de los empleados para garantizar una gestión laboral óptima. #J-18808-Ljbffr Socket.dev