Delivery Associate

Delivery Associate

The Delivery Associate effectively interacts with patients/clients, their families, caregivers, and members of the healthcare/HME team in providing professional home medical equipment products and services. Provides delivery, resupply, and pick-up of HME.

Actively promotes a Lean work culture by performing team member duties to encourage consistent use of LEAN principles and processes, including continually seeking work process improvements. Recognizes the necessity of taking ownership of one's own motivation, morale, performance and professional development. Strives for behavior consistent with being committed to MedCare's missions, vision and values.

Essential Functions: Defined as duties specific to the job, that, if removed, would change the entire purpose of the job; to include the Essential Physical Demands and Essential Working Conditions of this position.

Core Essential Functions:

• Achieve a standard of excellence with work processes and outcomes, honoring MedCare policies and all regulatory requirements
• Strive for high customer satisfaction, going out of the way to be helpful and pleasant to patients while being selfless for the well-being of the patient
• Regular, consistent, on-site, and timely attendance
• Helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment
• Plan ahead, manage time well, utilizing LEAN theory during daily duties
• Receptive to feedback, willing to learn, embrace continuous improvement and attend all required training sessions

Specialty Essential Functions:

• Delivery/Returns
• Driving
• Infection Control
• Patient/Customer Interaction
• Emergency Preparedness and Disaster Plan
• Oxygen Delivery and Safety
• Motivation and Management
• Quality Assurance
• Parts and Equipment Inventory
• Cleaning and Disinfecting Equipment
• Customer Service and Professionalism
• Consignment

Marginal Functions: Defined as duties that are not essential in nature and do not take a considerable amount of time to complete (less than 10%).

• Comply with all applicable company policies, procedures, and patient protocols
• Treat all information and data within the scope of the position with appropriate confidentiality and security and understand and adhere to all state and federally mandated standards regarding confidentiality and patient rights
• When necessary, provide assistance to others when workloads increase or when determined by manager
• Take initiative in finding ways to contribute to the organization.
• Be willingly involved in cross training, when possible.

Required Skills and Knowledge: Minimum level of education, skills and abilities necessary in performing the job.

Education:

• HS Diploma or GED

Certification / Licensure / Regulation:

• Valid driver's license in the state of residence with no significant infractions per Department of Motor Vehicle within 3 years
• Must be at least 21 years of age.

Prior Experience:

• Customer Service or equivalent experience

Other Skills and Abilities:

• Excellent communication, interpersonal and organizational skills
• Strong leadership ability, independent thinking and decision-making ability; analytical problem-solving skills, sound judgment; excellent oral and written communication skills, must be able to function in a team environment.
• Sound judgment, problem solving skills, strong oral and written communication skills, ability to follow directions from other team members; works independently assigned duties.
• Ability to communicate with all members of the health care team.
• Independent thinking and decision-making ability
• Proficient oral and written communication skills
• Ability to multi-task and prioritize assignments.
• Basic working knowledge of computers and office equipment

Preferred Factor:

• Related training/experience in healthcare, preferably within the past five years; Delivery, sales or equivalent experience; Patient care experience preferred.