Assistant General Manager

At The Local, we believe a great neighborhood restaurant is built on genuine hospitality, strong relationships, and memorable experiences. The Local is a community gathering place where guests feel welcomed, teams feel supported, and quality is reflected in every detail; from thoughtfully sourced ingredients to warm, authentic service.

We are seeking an Assistant General Manager who is passionate about hospitality, team development, and operational excellence. This leader will help create the atmosphere that makes The Local feel like a true neighborhood hangout while supporting daily restaurant operations, staff leadership, guest experience, and community engagement.

The ideal candidate is a hands-on hospitality professional who leads by example, thrives in fast-paced environments, and understands how to build a positive culture that delivers consistent service and lasting guest connections.

What You'll Do
Hospitality & Guest Experience

• Help create a welcoming, energetic, and community-focused atmosphere for guests and team members.
• Lead daily front-of-house operations with a strong focus on hospitality, consistency, and genuine guest engagement.
• Ensure every guest receives friendly, attentive, and memorable service.
• Actively engage with guests, resolve concerns professionally, and build relationships with regular patrons.

Team Leadership & Culture

• Lead, coach, and develop front-of-house team members.
• Assist with hiring, onboarding, training, and scheduling the FOH team.
• Foster a positive workplace built on accountability, communication, teamwork, and mutual respect.
• Lead by example during service by maintaining professionalism, urgency, and a guest-first mindset.
• Encourage staff growth and participation in community and team-building initiatives.

Operations & Service Execution

• Support day-to-day restaurant operations to ensure smooth and efficient service execution.
• Maintain high standards of cleanliness, organization, appearance, and operational readiness.
• Work closely with culinary and bar leadership to ensure food and beverage quality standards are consistently met.
• Monitor labor, service flow, and staffing levels to support both guest experience and operational goals.
• Assist with private events, catering coordination, and gameday or high-volume operations as needed.

Community & Brand Experience

• Support partnerships with local businesses, farms, vendors, and community organizations.
• Help create an environment that celebrates local connections, hospitality, and community involvement.
• Contribute ideas that enhance guest engagement, team culture, and the overall restaurant experience.

What We're Looking For
Qualifications

• Previous leadership experience in a restaurant, hospitality, sports entertainment, or high-volume service environment
• Passion for hospitality and creating memorable guest experiences
• Strong leadership, communication, and relationship-building skills
• Ability to motivate and develop teams in a fast-paced environment
• Strong organizational skills with the ability to multitask and solve problems effectively
• Commitment to consistency, professionalism, and operational excellence
• Experience with scheduling, labor management, and restaurant operations preferred
• Flexible schedule including nights, weekends, holidays, and event-based operations
• Must pass a criminal background check
• Maintain a valid NC driver's license and acceptable driving record

Physical Requirements

• Ability to stand and walk for extended periods throughout shifts
• Frequent bending, lifting, reaching, and carrying up to 30 pounds
• Ability to work in a fast-paced, high-energy hospitality environment
• Availability to work evenings, weekends, holidays, and special events

Why The Local
At The Local, we are committed to more than great food and drinks - we are building a place where guests feel at home, teams feel valued, and community connections thrive. From scratch-made cuisine and thoughtfully sourced ingredients to neighborhood partnerships and team development, everything we do is centered around hospitality and people.

If you are a hospitality-driven leader who thrives on building teams, creating positive guest experiences, and helping shape a true community gathering place, we'd love to meet you.

Hurricanes Holding, LLC reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Hurricanes Holdings, LLC may require an employee to perform duties outside his/her normal description. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.