Operations Manager - AMP

Operations Manager - AMP - Marietta, GA, Monday to Friday, 8:00 AM to 5:00 PM, with rotational weekends

Pay range: $80,700+ per year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsible for managing operations and laboratory for a small practice, or as second in command for a large practice. Develops protocol, implements procedures, solves employee and client issues in conjunction with Director. Manages operations portion for a larger facility with responsibilities over several business functions. Develops protocol, implements procedures, solves employee and client issues in conjunction with Director. Supervisors of one or more of the following departments: Transcription, Client Services, Safety, Histology, Gross Room, Flow, Specimen Processing, Courier, Facilities

Responsibilities

• Manages laboratory reporting workflow, maintains staffing levels to accommodate the workload, and monitors employee performance.
• Provides assistance in feedback to managers and personnel related to performance review and staffing issues.
• Manages the planning and development for new laboratory services and expansion of current services.
• Suggests changes in working conditions and develops and establishes measures to improve efficiency and performance of services
• Recommends, develops and establishes measures to improve the quality of services provided by the practice.
• Develops and implements pro-active changes to improve laboratory performance and efficiency.
• Assesses new techniques, procedures, and instrumentation; attend professional meetings and remain appraised of changes in the field.
• Ensures that plans and strategies to support research efforts are maintained.
• Prepares reports and keeps upper-level management informed of progress and problems.
• Records and monitors laboratory quality assurance and quality control, taking appropriate action as needed. Maintains all necessary documentation and current logs.
• Conducts laboratory informational and training meetings, including compliance and safety.
• Perform and/or coordinate the identification, development, implementation, and maintenance of organization information privacy policies and procedures in coordination with the privacy officer.
• Coordinate with all applicable resources including legal counsel, management, key departments, and committees to ensure the organization has and maintains appropriate forms and notices.
• Assesses new techniques, procedures, and instrumentation; attend professional meetings and remain appraised of changes in the field.
• Maintains knowledge of technical and clerical procedures and ensures delivery of such by laboratory personnel.
• Monitors and maintains supplies’ expense, usage and inventory.
• Manages vendor relationships and negotiates pricing.
• Responsible for both personnel and facility licensure is kept current at all times.
• Maintains and coordinates credentialing with Licensure/Credentialing Specialist.
• Documents and completes all special projects in a timely fashion.
• Assist in preparation of laboratory inspections
• Complies with all State, Federal, professional regulations as well as department rules, polices, and procedural manuals.
• Adherence to Safety Regulations.
• Adherence to HIPAA Regulations.
• Process and maintain applications and fees for renewing facility licensure, Clinical Laboratory Improvement Act (CLIA) numbers, College of American Pathologists (CAP) accreditation and city and county occupational licenses.

Qualifications

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Required Work Experience:

5 plus years management experience in Laboratory/Healthcare industry.

Physical and Mental Requirements:

• Primarily sedentary work
• May require walking throughout the building to various other departments, copiers, printers, fax machines, etc.
• May require lifting and carrying of loads up to 20 lbs.
• Ability to visually, physically, and audibly perform all functions, with or without reasonable accommodations.

Knowledge:

• Knowledge of medical terminology, anatomy and physiology, clinical medicine, surgery, diagnostic tests, radiology, pathology, pharmacology, and the various medical specialties as required in areas of responsibility.
• Knowledge of licensure process

Skills:

• Excellent written and oral communication skills, including English usage, grammar, punctuation, and style.
• Ability to understand diverse accents and dialects and varying dictation styles.
• Ability to use designated reference materials.

Education

• Bachelor’s Degree Bachelor’s Degree and/or the equivalent of 5 plus years management experience in Laboratory/Healthcare industry (Required)

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.