Hotel Front Desk Guest Service Agent

Job Description

Job Description

Residence Inn by Marriott in East Peoria , is currently looking for a

Front Desk Guest Service Agent to join our team!

We are looking for outgoing individuals who are able to work variable hours including weekends.

Hotel Address: 201 Eastlight Court, East Peoria, Illinois 61611

Who We Are:

Frontier Hospitality Group has been locally owned since 1950. We operate eight hotels across four fantastic brands and our growth keeps climbing. We believe in a work/life harmony that fits our employees' lifestyles. Whether that means you want to work two days or five we've got you covered.

Essential Duties and Responsibilities:

• Provides high-quality customer service.
• Handles guest reservations.
• Answers and transfers phone calls.
• Handles guest check-ins and outs along with questions, complaints, etc.
• Other duties as required with the department.

Qualifications and Requirements:

• Previous hotel or relevant customer service experience.
• Proficient in Microsoft Excel, Word, and Outlook.
• Ability to work a flexible schedule including weekends.

EOE/AA/Disabled Veteran

Frontier Hospitality Group is an Equal opportunity Employer and participates in the E-Verify program to verify the employment eligibility of all new hires.