INSIDE SALES/SERVICE WRITER

Job Description

Job Description

We are looking for a motivated, organized, and customer-focused Inside Sales / Service Writer to join our team.

This position plays a key role in supporting both our HVAC and Electrical service departments by helping customers understand their repair, replacement, upgrade, and installation options. The Inside Sales / Service Writer will prepare estimates, follow up on open proposals, communicate with customers, and help turn technician recommendations into completed work.

The right person will be comfortable talking with customers, working closely with technicians and dispatch, and keeping multiple details organized throughout the day.

Responsibilities

• Prepare HVAC and electrical service estimates based on technician findings.
• Create repair, replacement, upgrade, and installation proposals.
• Communicate with customers by phone, text, and email regarding recommendations, pricing, approvals, and scheduling.
• Follow up on open estimates, unsold proposals, and pending customer decisions.
• Help customers understand their HVAC and electrical options clearly and professionally.
• Work closely with HVAC technicians, electricians, dispatchers, and department managers.
• Enter notes, estimates, approvals, and updates into company software.
• Assist with parts, materials, photos, technician notes, and job details needed to complete estimates.
• Support both departments in meeting sales, scheduling, and customer service goals.
• Maintain a professional, helpful, and solution-focused attitude with customers and team members.

Qualifications

• Prior HVAC, electrical, service writing, inside sales, dispatch, or customer service experience preferred.
• Strong phone, communication, and follow-up skills.
• Ability to explain service recommendations clearly and professionally.
• Comfortable asking for the sale and following up with customers.
• Organized, detail-oriented, and able to manage multiple tasks at once.
• Basic computer skills and ability to learn company software.
• Ability to work well with technicians, electricians, dispatchers, managers, and customers.
• Positive attitude, strong work ethic, and willingness to learn.
• HVAC or electrical knowledge is a plus, but we are willing to train the right person with strong sales and customer service skills.

Ideal Candidate

The ideal candidate is someone who enjoys helping customers, understands the importance of follow-up, and can balance customer care with sales goals. This person should be confident, dependable, organized, and able to communicate clearly with both customers and internal team members.

They should also be willing to learn both the HVAC and electrical sides of the business, including common repairs, replacement options, upgrades, safety recommendations, and service department processes.

Compensation & Benefits

• Competitive pay based on experience plus commission.
• Opportunities for growth within the company.
• Supportive team environment.
• Training provided.
• Benefits available after eligibility requirements are met.

Schedule

Full-time, in-office position. Schedule details can be discussed during the interview process.