Customer Service Representative

Customer Service Representative

ECLARO is looking for a Customer Service Representative for our client in Colton, CA. Our client is a leading environmental solutions provider focused on water, waste, and energy services that drive sustainability and resource recovery. If you're ready to make a meaningful impact, this opportunity is for you.

Position Overview:

• Responsible for handling the administration, maintenance, and communication of simple to moderate customer accounts.
• Some responsibilities include pricing, waste characterizations, contract specifications, manifests and schedules, and resolving invoice discrepancies, etc. to ensure accuracy of customers and/or Onyx personnel inquiries.
• Assists sales or related personnel in securing new business and maintaining existing customer base.

Responsibilities:

• Answer customer inquiries on a variety of issues pertaining to waste disposal options, pricing, profiling, contracts, and regulations efficiently and effectively.
• Process incoming waste profile sheets for accuracy and forward to appropriate destination indicating disposal methodologies for approval and resolve any discrepancies.
• Enter a variety of information into the appropriate system programs to include profile information, approval decisions, and confirmation letters.
• Respond to calls with respect to waste pickup and scheduling by informing appropriate personnel with dates, customer, and scheduling data.
• Review billing packets for accurate coding data and confirm codes to match contracted pricing.
• Modify pricing information if incorrect in system.
• Follow up with a collection of open AR.
• Make sales calls on established customers to provide additional services or maintain current customer base.
• Assist VES-TS personnel in determining existing contract specifications, pricing, options, regulations, etc. to better service customer & internal needs and service level. Preparation of customer quotations.
• Process Certificate of Tracking (COT)/Certificate of Destruction (COD) requests within geography.
• Other duties as assigned.

Required Qualifications:

• High School diploma or General Educational Development(GED) required
• Associate's degree or related discipline preferred
• Prior work experience of 1 to 3 years in the hazardous waste or related industry preferred
• Ability to create & prepare reports as necessary

Preferred Qualifications:

• Strong team player
• Excellent interpersonal and communication skills
• Time management: the ability to organize and manage multiple deadlines
• Strong customer orientation
• Computer proficient

Pay Rate: $21.00/Hour. If hired, you will enjoy the following ECLARO Benefits:

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.