Service Admin Specialist

Job Description

Job Description

Job Title: Service Admin Specialist
Company: Scott Equipment Company
Location: Houston, TX
Job Type: Full-Time
Department: Service

About Us:
Scott Equipment Company is a leading distributor of commercial laundry equipment with over 30 years of industry experience. We pride ourselves on delivering top-tier service and support to our customers across the region. As we continue to grow, we're seeking a detail-oriented Service Admin Specialist to join our service department team.

Position Overview:
The Service Admin Specialist plays a critical role in ensuring accurate and timely billing for service calls. This role is responsible for reviewing completed service tickets, verifying data, and generating customer invoices using Microsoft Business Central and Salesforce. The ideal candidate is detail-focused, organized, and comfortable working with both internal teams and external customers to resolve billing questions.

Key Responsibilities:

• Review completed service tickets to ensure all required information is accurate and complete in Salesforce Field Service.

• Verify customer, equipment, and service technician details.

• Accurately generate and process service call invoices in Microsoft Business Central.

• Update and manage service call data and customer interactions in Salesforce.

• Communicate with service technicians, parts coordinators, and dispatch to resolve discrepancies.

• Respond to internal and external inquiries regarding invoices or billing adjustments.

• Ensure billing is completed within established timelines to maintain healthy cash flow.

• Assist with reporting, reconciliations, and other administrative tasks as needed.

Qualifications:

• 2+ years of experience in an invoicing, billing, or administrative role (service industry preferred).

• Experience using Microsoft Business Central and Salesforce is not required but a plus.

• Strong attention to detail and accuracy.

• Ability to manage multiple tasks and deadlines in a fast-paced environment.

• Excellent communication and organizational skills.

• Proficiency in Microsoft Office, especially Excel and Outlook.

What We Offer:

• Competitive pay and benefits

• Health, dental, and vision insurance

• 401(k) with company match

• Career growth opportunities in a growing company

• Supportive team environment