Customer Service Representative

Job Description

Job Description

At Image360 Katy, we are on the lookout for an enthusiastic, entry-level Customer Service Representative to join our shop full-time. If you genuinely love helping customers, supporting your teammates, and thriving in a dynamic, fast-paced environment, this is the perfect role to launch your career.

As the friendly face and voice of our shop, you will work directly on-site with clients to provide smart solutions and insights into our high-quality visual products. We believe in empowering our team from day one, giving you the hands-on training, tools, and ongoing development opportunities you need to grow alongside creative, passionate professionals.

Key Responsibilities

• Greet shop walk-ins, answer client phone calls, and respond to inquiries with a warm, helpful attitude.

• Collaborate closely with production and design teams to keep daily orders running smoothly.

• Guide customers through our visual product options to find the best solutions for their needs.

• Handle multitasking and changing shop priorities with positive energy and high emotional control.

Our Ideal Candidate

• Customer & Team First: Loves serving others, building positive relationships, and pitching in wherever the team needs support.

• Adaptable: Thrives in a dynamic, evolving day-to-day shop environment.

• Detail-Oriented: A careful problem-solver who double-checks project specs and order details.

• Great Communicator: Clear, approachable, and composed under pressure.

Compensation:

$15 - $18 hourly

Responsibilities:

What You’ll Do

We’re looking for someone who thrives in a structured, customer-focused environment:

• Detail-oriented with strong problem-solving instincts

• Friendly, warm, and naturally approachable

• Service-minded—you enjoy helping people and making things easier for them

• Clear and confident communicator (written and verbal)

• Calm under pressure with strong emotional control

• Enjoys a steady, organized, and repeatable workflow

Administrative Support

You’ll help keep the office running smoothly and efficiently:

• Enter and manage project details in CRM and project management systems

• Coordinate inbound and outbound shipments and deliveries

• Assist with daily office operations (scanning, printing, filing, organization)

• Maintain a professional, clean, and client-ready front office

Design & Project Coordination

You’ll be the connector between ideas and execution:

• Collaborate with design team to ensure files align with client expectations

• Review and distribute design drafts for approvals and quoting

• Keep communication flowing between Sales, Design, Production, Admin, and Billing

Shop & Team Support

We’re a team-first environment, and everyone helps where needed:

• Assist with light production tasks as needed

• Help maintain a clean, organized, and efficient shop

• Contribute to a respectful, positive workplace culture

Growth Opportunities

For the right candidate, this role can grow far beyond day-to-day coordination:

• Get involved in marketing tools and signage product strategy

• Support business development and brand growth initiatives

• Assist with digital and traditional marketing campaigns

• Contribute to lead generation efforts (email outreach, campaigns)

• Work with marketing partners to improve online visibility

• Help track and drive marketing goals aligned with company growth

Why This Role is Different

This isn’t just an admin job—it’s a key role in how our business operates and grows .

• You’ll be the bridge between clients, our team, and the success of every project we deliver.

Qualifications:

Core Competencies

• Strong organizational skills with a sharp attention to detail
• Comfortable working in a fast-paced, dynamic environment
• Confident communicator across in-person, phone, and digital channels
• Customer-focused mindset with a passion for delivering great service
• Fluent in English (Spanish is a plus and highly valued)
• Familiarity with basic graphic design concepts or tools is a plus
• Ability to manage multiple priorities and adapt quickly as needs shift

Preferred Qualifications

• Experience in signage, print, marketing, or a related industry
• Familiarity with project management processes or workflow coordination
• Friendly, respectful, and team-oriented with strong interpersonal awareness

About Company

We are a sign and graphics company dedicated to bringing ideas to life through high-quality visual solutions. From custom signage to large-scale graphics, we take pride in delivering exceptional craftsmanship and reliable service.

We’re a hands-on, creative team that thrives in a fast-paced, collaborative environment where people are encouraged to grow, learn, and succeed.

Our work is guided by our core values:

• Excellence – Delivering high-quality results
• Integrity – Building trust through honesty and accountability
• Collaboration – Working together with open communication
• Customer Focus – Putting clients at the center of every project
• Growth Mindset – Encouraging continuous learning and improvement

We’re passionate about what we create and the team behind it—building a workplace where people take pride in their work and enjoy coming in every day.