Retail Store Manager - ZWILLING Brand Shop | Ala Moana Center

Job Description

Job Description

Retail Store Manager | ZWILLING Brand Shop | Ala Moana Center | Honolulu, HI

Lead a premium retail experience with a globally recognized culinary brand.

ZWILLING J.A. Henckels is a global leader in premium kitchen products, offering an extensive collection of world-class cutlery, cookware, flatware, glassware, and kitchen tools. Renowned for exceptional quality, innovation, and craftsmanship, ZWILLING has been inspiring culinary enthusiasts and professionals for generations.

We are seeking a passionate and results-driven Retail Store Manager to lead our ZWILLING Brand Shop at Ala Moana Center in Honolulu, Hawaii.

This is an exciting opportunity for an experienced retail leader who thrives on building high-performing teams, delivering extraordinary customer experiences, and driving business results. As Store Manager, you will serve as the face of the ZWILLING brand in your community, leading daily operations, developing talent, and creating an environment that reflects our commitment to excellence.

If you are an energetic leader with a passion for premium products, customer engagement, and team development, we invite you to join our growing organization.

What You'll DoLead and Develop Your Team

• Recruit, hire, train, and retain top retail talent.
• Foster a culture of accountability, collaboration, and exceptional customer service.
• Coach and develop associates through ongoing feedback, mentorship, and performance management.
• Ensure all team members are knowledgeable about ZWILLING products and sales strategies.
• Create a positive, inclusive, and engaging workplace environment.

Drive Business Performance

• Achieve and exceed sales goals while maximizing store profitability.
• Analyze sales trends, business metrics, and operational performance to identify opportunities for growth.
• Develop and implement strategies to drive traffic, conversion, units per transaction, and overall sales performance.
• Manage labor scheduling and operational expenses effectively.

Deliver Operational Excellence

• Oversee all aspects of daily store operations.
• Maintain outstanding visual merchandising, cleanliness, and safety standards.
• Ensure inventory accuracy and adherence to company policies and procedures.
• Create a welcoming environment that provides a seamless customer experience.

Build Customer Relationships and Brand Awareness

• Deliver a best-in-class customer experience that reflects ZWILLING's premium brand standards.
• Build meaningful relationships with customers and the local community.
• Support and execute in-store events, product demonstrations, and community outreach initiatives.
• Partner with corporate leadership to drive local marketing efforts and brand awareness.

What We're Looking ForRequired Qualifications

• Minimum of 3 years of retail management experience with demonstrated success in driving sales and developing teams.
• Strong leadership, coaching, and employee development skills.
• Proven ability to analyze business performance and implement action plans.
• Excellent communication, organizational, and problem-solving abilities.
• Proficiency with Microsoft Office, including Word, Outlook, and Excel.
• Ability to stand and walk for extended periods.
• Ability to lift and move merchandise weighing 35 pounds or more.
• Comfortable using ladders and performing general retail operational tasks.
• Authorized to work in the United States. Sponsorship is not available for this position.

Preferred Qualifications

• Associate's or Bachelor's degree.
• Experience in specialty, lifestyle, premium, luxury, or home goods retail.
• Passion for cooking, culinary products, and premium consumer brands.

Why Join ZWILLING?

At ZWILLING, you'll have the opportunity to represent a respected global brand while growing your leadership career in a dynamic retail environment. We value innovation, collaboration, and excellence, and we're committed to investing in our people.

Benefits

• Competitive compensation package including a base salary of $70,000 - $80,000 annually, based on experience, plus bonus potential
• Medical, dental, and vision coverage
• 401(k) retirement plan
• Generous employee discount
• Paid vacation and sick time
• Career growth opportunities with a global organization

Learn more about our culture and people: -us/article-about-the-group-our-people.html

ZWILLING J.A. Henckels is an Equal Opportunity Employer committed to creating an inclusive workplace for all employees.