Collections Analyst

Job Description

Job Description

Position Summary

This role is responsible for creating customer invoices, resolving carrier rate discrepancies and processing claims. This position will be responsible for maintaining accurate records and assisting with other carrier and customer activities as required. The Collections Analyst will be responsible for accounts receivable and accounts payable as well reviewing carrier bills and approving them for payment. This role will also be responsible for building and maintaining client relationships to ensure excellent customer service to ensure that their accounting expectations and needs are met. 

Essential Duties and Responsibilities

• Collaborate with the on-demand business development teams to understand their clients and related accounting needs.

• Display top-notch customer service skills as you answer inbound inquiries from clients / airlines and build relationships with customer accounting contacts.

• Learn each customer’s invoicing portal and develop processes to maximize collections and minimize billing discrepancies.

• Proactively research payment details and reach out to clients as needed. 

• Pull weekly reports and distribute for internal consumption.

• Follow AR trending patterns to predict and prevent past due invoices.

• Strive to meet and exceed aging goals on a consistent basis.

• Settle payments with customers.

• Resolve payment disputes thoroughly, involving management when appropriate.

• Execute administrative tasks, including document uploading and retrieval.  

• Represent our client’s brand through transparent and professional communication with customers via phone and email.

Education and Experience

• Bachelor's degree in Accounting, Finance, Supply Chain Management, International Business, Operations Management or similar required.

• 1-2 years of experience working in Accounts Receivable is preferred.  

• Minimum of 1 year of accounting experience is preferred.

• Familiarity with basic accounting principles and procedures.

• Ability to deal with claims, collections, and settlements.

• Solid data entry skills with regard to speed and accuracy.

• Intermediate MS Excel skills.

• A self-starter with ability to work in a fast-paced office setting.

• Organization, accuracy, and attention to detail.

• Excellent written, verbal, and presentation skills.

• The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

Core Competencies and Values

• Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

• Demonstrates ability to comply with CNW’s Core Competencies: Accountability & Responsibility, Collaboration & Teamwork, Communication, Customer Focus, Problem Solving & Decision Making.

Benefits 

CNW offers its employees a generous Employee Benefits Package including:

• Competitive Wages.

• Fully paid medical, dental, vision insurance for you and your family.

• We provide a 401k Plan with a generous contribution.

• Discretionary bonuses.

• And, much more!

All benefits offered are subject to eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources. 

CNW is committed to providing equal employment opportunities to all employees and applicants. CNW does not tolerate discrimination against job applicants or employees because of race, color, creed, sex, religion, age, national origin, disability, marital status, genetic predisposition or carrier status, sexual orientation, and military status or any other protected class recognized under federal, state, or local law. This commitment extends to all aspects of the company's employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.