Full-Time Senior Assistant Supervisor Food Service Catering and Events - Hershey's Chocolate World

Why Hershey:

At The Hershey Company, our culture is rooted in purpose and inspired by Milton Hershey’s enduring vision that business should create opportunity for others. Through our commitment to corporate philanthropy, we create positive impact by supporting communities, helping children thrive, and operating as a business for good. This includes our deep and long standing partnership with Milton Hershey School, where we invest in education, workforce readiness, and hands on engagement to help students succeed beyond the classroom. Supported by strategic grantmaking, product donations, cross brand collaboration, and strong employee volunteerism, Hershey offers a place to work where making a difference—locally and globally—is part of how we do business every day.

Job Location: Hershey, PA

Hourly Pay Rate: $23 or more based on experience

Minimum Age: 18 years of age or older

Availability: Rotating 40-hour schedule that includes daytime, evenings, weekends, and holidays

Hershey’s Chocolate World is the most popular brand experience in the world. Nearly four million guests visit our location in Hershey, Pennsylvania every year. Our guests come to experience our attractions, enjoy dining in our food court, and shopping for souvenirs, treats, and gifts. Part of what makes our guests’ experience so amazing is the exceptional customer service our team provides. In fact, our mission is to create extraordinary impressions through our people. If you would like to be part of the Hershey Chocolate World team that brings our mission to life every day, keep reading to find a career that fits your interest and abilities.

This is a Full-Time hourly position located in Hershey, Pennsylvania. The company will not provide relocation assistance.

A Senior Assistant Supervisor is responsible for overseeing the daily operations of the Hershey’s Chocolate World catering and events. They ensure the planning, preparing, and presenting of food for various events. They ensure events runs smoothly, maintain food quality, and adhere to safety standards while keeping The Hershey Company guest service standards and brand affinity in mind.

The Full-Time Senior Assistant Supervisor of Food Service Catering and Events is responsible for maximizing production and supervising the day to day operations of Hershey’s Chocolate World events. The incumbent must be keenly aware of the balance required to support superior customer service and Hershey’s Kitchens and food service production and operations. Responsibilities include direct PT Flex-Force employee supervision, zoning, coaching, training, tracking attendance/tardiness, and support performance appraisals. Responsibilities also include making some operational decisions and food display adjustments. The Full-Time Senior Assistant Supervisor of Food Service is responsible for maintaining bakery and food operations to standards set by Global Hershey’s Food Service Team and food safety and sanitation in all areas. The incumbent participates in weekly Hershey’s Food Service staff meetings and provides insight on consumer feedback.

Major Duties/Responsibilities:

Production and Supervision (70%)

• Ensure catering and events are executed at the highest level in accordance with the standards set by the Hershey’s Chocolate World leadership team
• Through observation and demonstration, effectively coach all part-time flex force food service team members to maximize guest engagement
• Communicate to all employees ensuring they are knowledgeable about food and event initiatives, promotions, marketing initiatives, and complex special events that impact the team
• Facilitate employee training including appropriate coaching and counseling where needed and guest service training to ensure employees can provide the best possible service
• Conduct pre-shift meetings, check-in employees at start of shift, ensure all are in proper uniform, and ensure breaks are taken in accordance with policy guidelines
• Facilitate employee rewards and recognition programs by taking the leadership role and demonstrating best practices

Operations (30%)

• Manage inventory to ensure all necessary ingredients are stocked and order supplies as needed
• Manage and maintain event prep and run of show
• Perform quality checks on food leaving the kitchen to ensure it meets guest expectations and department standards
• Ensure compliance with health and safety regulations, maintaining a clean and safe kitchen environment
• Support tracking finances, including food costs and labor, to identify areas of potential waste
• Interact with customers to address any concerns or special requests
• Ensure efficient day-to-day operations with Food Service and strive for sales excellence and results
• Support Food Hall and Bakery locations as needed
• Support part-time labor planning for business needs

• Responsible for continuously walking the floor to deliver a high-level of consumer engagement and meet sales goals while maintaining and elevating The Hershey Company brand reputation
• Responsible for ensuring adequate staffing to meet the needs of the business which includes adjusting schedules to ensure appropriate coverage within budget

Minimum knowledge, skills, and abilities required to successfully perform major duties/responsibilities:

• Strong background in kitchen and catering management
• Ability to lead and motivate a team in a fast-paced environment
• Excellent organizational skills to manage multiple tasks and priorities
• Precision in managing inventory and ensuring food quality
• Strong communication skills to interact with staff and customers
• Ability to quickly address and resolve issues that arise in the kitchens
• Must maintain a neat appearance and meet uniform standards
• Must be able to walk and stand for 8 hours
• Must be able to stand for duration of shift (6-8 hours)
• Must be able to push, pull, carry, and lift 25-50 pounds
• Requires repetitive motion of the hands, wrists, and forearms. Requires bending, stooping, lifting, and twisting.
• Ability to work nights, weekends, and holidays
• Must have basic math skills to add and subtract inventory
• Must be able to operate a cash register
• Must have basic Microsoft Office computer skills
• Must have leadership skills in teamwork, employee motivation, coaching, and time management
• Must have supervisory skills
• Excellent verbal and written communication and customer service skills
• Ability to interact with all levels of people and be able to effectively collaborate
• Ability to meet tight deadlines and have good follow-through
• Ability to work under pressure and have problem-solving skills
• Ability to remain calm and handle crisis situations with urgency

Minimum Education and Experience Requirements:

Education:

• High school diploma or GED equivalent is required
• Degree or certification in culinary arts, restaurant management, or a related field is preferred.

Experience:

• 2 years of supervisory experience in customer service and operations management preferably in retail, restaurants, hospitality or equivalent is required
• Bar service experience is strongly preferred but not required
• Scheduling experience is preferred but not required
• Previous experience as a Kitchen Manager, Restaurant Manager, Catering Chef, or experience in a kitchen leadership position is preferred.

This description covers the most significant duties performed, but you may be responsible for other minor-related work assignments.

The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.


The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans.

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