Spa Receptionist

Spa Receptionist

The Spa Receptionist is the first point of contact for all spa guests and plays a key role in delivering an exceptional luxury experience. This role handles reservations, check-ins, check-outs, retail sales, and guest communication with grace, efficiency, and professionalism. The Spa Receptionist ensures a seamless and personalized spa journey while supporting overall spa operations.

Responsibilities include welcoming guests warmly, providing an attentive and polished greeting upon arrival; escorting or directing guests through their spa journey, ensuring comfort and clarity; anticipating guest needs and responding promptly to requests, preferences, and concerns; providing knowledgeable recommendations on treatments, spa experiences, memberships, and retail products; maintaining a calm, luxurious atmosphere in the reception and retail areas; managing all spa bookings, confirmations, modifications, and cancellations with accuracy; maintaining a deep understanding of treatment menu offerings, therapist specialties, and treatment durations; optimizing the schedule to maximize therapist productivity and guest satisfaction; handling guest check-ins and check-outs efficiently, including payment processing and charges; answering emails, calls, and inquiries promptly and professionally; offering thoughtful product recommendations and assisting guests in selecting retail items that suit their wellness needs; ensuring retail displays are immaculate, fully stocked, and visually appealing; supporting monthly inventory counts, restocking, and reporting; promoting spa promotions, special packages, and seasonal experiences; communicating guest information, preferences, or special requests to therapists and spa leadership; maintaining cleanliness and presentation of the front desk, retail area, and relaxation spaces; assisting with locker room or facility needs during peak times (as needed); participating in daily briefings and contributing to a collaborative team environment; handling sensitive guest information with confidentiality; following all cash-handling policies and financial protocols; maintaining knowledge of spa safety procedures and emergency protocols; and ensuring adherence to brand standards, SOPs, and service guidelines.

Qualifications include previous experience in luxury hospitality, retail, spa, front desk, or concierge roles strongly preferred; exceptional communication, interpersonal, and guest-service skills; strong multitasking abilities and comfort working in a fast-paced, serene environment; proficiency in spa software/POS systems (e.g., Book4Time, SpaSoft, Mindbody, etc.); professional appearance and polished demeanor; flexible availability, including weekends and holidays; warm, gracious, and naturally service-oriented; highly organized, detail-focused, and proactive; confident in recommending services and retail products; able to remain calm, composed, and guest-focused under pressure; and a team player with a positive, solution-oriented attitude.

Benefits include a comprehensive and competitive benefits package designed to support your health, well-being, and financial future, including medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance, 401(k) Retirement Plan with employer matching contributions, paid holidays, paid vacation, paid sick leave (provided in accordance with applicable law), employee assistance program (EAP), educational opportunities/tuition reimbursement, paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law.

Royal Lahaina Resort