Patient Service Representative

Job Description

Job Description

We are looking for a Patient Service Representative to support a busy healthcare office in Princeton, NJ. This Long-term Contract opportunity is ideal for someone who enjoys creating a welcoming patient experience while managing front-desk operations with accuracy and care. In this role, you will coordinate appointments, confirm patient information, and help patients understand registration and payment expectations in a fast-paced clinical setting.

Responsibilities:

• Welcome patients and visitors warmly, respond to front-desk questions, and alert appropriate staff when scheduled guests arrive.

• Guide patients and visitors to the proper reception or waiting areas while maintaining a detail-oriented and courteous office environment.

• Manage appointment bookings, changes, and cancellations by following office scheduling practices and maintaining calendar accuracy.

• Review and update patient demographic details and insurance records, ensuring information is entered correctly in the electronic medical record system.

• Confirm insurance coverage and registration details before visits to help support smooth patient intake and service delivery.

• Communicate copays, balances, and other out-of-pocket obligations clearly to patients or responsible parties and collect payments when required.

• Provide helpful assistance to patients during the check-in process and address routine service-related concerns with care.

• Support front-office workflow by handling visitor interactions appropriately, including screening non-patient solicitors when necessary.

• Previous experience in a patient-facing medical office, healthcare reception, or patient access role.
• Working knowledge of appointment scheduling, patient registration, and front-desk service procedures.
• Experience verifying medical insurance information and maintaining accurate patient records.
• Familiarity with Epic EMR or another electronic medical record platform.
• Strong communication skills with the ability to explain office procedures and payment responsibilities clearly.
• High level of accuracy in data entry and attention to detail when updating demographic and insurance information.
• Ability to manage multiple priorities in a fast-paced environment while maintaining professionalism and courtesy.