Service Coordinator/Dispatcher

Job Description

Job Description

Utility Service Coordinator

Location: Newark, DE
Job Type: Contract to Hire
Schedule: flexible options available & hybrid after training

Our client is seeking a highly organized and customer-focused Service Coordinator to support daily field operations and ensure efficient scheduling of utility locating services. The Utility Coordinator provides administrative and operational support for both public and private utility locating services. This position is responsible for managing utility locate requests, routing 811 tickets, coordinating communications with clients, tracking proposals, maintaining inventory, and assisting with scheduling private utility locating projects. The ideal candidate is highly organized, customer-focused, and capable of managing multiple priorities in a fast-paced environment.

- Receive, review, and route 811 utility locate tickets to appropriate field personnel using One Call Concepts.
- Maintain accurate records and documentation related to locate requests and project activities.
- Monitor and manage inventory levels for field equipment, supplies, and office materials.
- Answer incoming phone calls and respond to customer inquiries in a professional and timely manner.
- Serve as a point of contact for clients regarding scheduling, project updates, and service requests.
- Assist with scheduling private utility locating projects and coordinating field resources.
- Track and follow up on project proposals, estimates, and pending opportunities using Roadpro/Routra CRM.
- Utilize Microsoft Office Suite and company platforms to maintain reports, spreadsheets, databases, and project records.
- Leverage approved AI tools and technology for data tracking, reporting, analytics, and process improvement.
- Support management by preparing operational reports and maintaining organized project documentation.
- Ensure compliance with company procedures and industry standards related to utility locating services.
- Assist with special projects and administrative tasks as assigned.

Requirements:

- Associate degree in Business Administration, Construction Management, Engineering, or a related field preferred.
- Previous experience in utility locating, construction administration, project coordination, dispatching, or office management preferred.
- Familiarity with 811 One-Call systems and utility locating processes is highly desirable.
- Experience with CRM platforms a plus. Training on Roadpro/Routra and One Call Concepts 811 will be provided.
- Strong organizational and time-management skills.
- Excellent verbal and written communication abilities.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).
- Ability to analyze data and utilize AI tools responsibly for reporting and operational analytics.
- Strong attention to detail and accuracy.
- Ability to manage multiple projects and deadlines simultaneously.
- Customer-service oriented with strong problem-solving skills.
- Ability to work independently and collaboratively within a team environment.

*** Qualified candidates, please contact Sarah Bartel ***
Email resume to: View email address on ziprecruiter.com
Office #: View phone number on ziprecruiter.com

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