Outreach Social Worker (LMSW)

Job Description

Job Description

Key Responsibilities

• Conduct street outreach and community engagement to identify and assist individuals experiencing homelessness.
• Build trusting relationships with clients through consistent, compassionate, and trauma-informed engagement.
• Conduct psychosocial assessments to identify clients' needs, strengths, barriers, and eligibility for services.
• Develop individualized service plans and provide ongoing case management and follow-up.
• Connect clients to emergency shelters, transitional housing, permanent housing, mental health services, substance use treatment, and medical providers.
• Assist clients with accessing public benefits, including Medicaid, SNAP, SSI/SSDI, and other available assistance programs.
• Advocate on behalf of clients with government agencies, healthcare providers, housing organizations, and community-based service providers.
• Coordinate referrals and collaborate with multidisciplinary teams to ensure clients receive comprehensive support.
• Provide crisis intervention, de-escalation, and problem-solving support when necessary.
• Maintain accurate and timely documentation, case notes, assessments, service plans, and outreach records in accordance with program requirements.
• Conduct follow-up visits and ongoing engagement to monitor client progress and support successful transitions into stable housing.
• Participate in team meetings, case conferences, community events, and professional development activities.
• Ensure all services are delivered in accordance with organizational policies, confidentiality requirements, and applicable regulations.

Qualifications

• Master of Social Work (MSW) degree required.
• Active New York State Licensed Master Social Worker (LMSW) credential required.
• Previous experience working with individuals experiencing homelessness, housing instability, mental health challenges, substance use disorders, or other vulnerable populations preferred.
• Knowledge of community resources, homeless services systems, supportive housing programs, and public benefit eligibility preferred.
• Strong assessment, case management, advocacy, crisis intervention, and communication skills.
• Ability to engage individuals who may be reluctant to accept services and establish rapport with diverse populations.
• Strong organizational skills and the ability to manage multiple cases and priorities.
• Ability to work independently in community settings and collaboratively with a multidisciplinary team.
• Proficiency in electronic case management systems and standard documentation tools preferred.

Professional Growth & Team Contribution • Participate in meetings and workshops that enhance professional skills, as assigned by Program Director and Education Specialist, including required hours of training per year; completion of one-hour training requirements covering mental health awareness, engagement and de-escalation, crisis response protocols and mental health resources. • Demonstrate openness to feedback, reflection, and learning to strengthen professional practice. • Contribute positively to team culture through collaboration, flexibility, and shared responsibility. • Demonstrate initiative and commitment to personal and professional growth. Professional Responsibility, Documentation & Program Operations • Adhere to site-specific memoranda and program staff manual which includes staff and program specific requirements as prescribed by the NYS Child School Aged Child Care (SACC) Programs regulation in a proactive manner, making the provision of quality services and the safety and care of all children the primary focus. • Demonstrate professionalism through consistent attendance, punctuality, preparedness, and follow-through. • Take ownership of assigned groups, activities, materials, and responsibilities to ensure high-quality implementation and participant experiences. • Complete attendance records, incident reports, activity logs, and other required documentation accurately and on time. • Communicate participant concerns, operational needs, and program updates to leadership and colleagues in a timely manner. • Adhere to agency policies, program procedures, reporting protocols, and applicable regulatory requirements while exercising appropriate decision-making within the scope of the role. • Recognize that personal attendance, punctuality, and performance directly impact participant safety, staffing ratios, program quality, and regulatory compliance, and takes responsibility for minimizing disruptions to program operations. COMPETENCIES • At least 18 years old with one year of experience working with youth; • Positive Youth Development & Relationship Building • Communication, Collaboration & Teamwork • Adaptability, Initiative & Willingness to Learn • Professionalism & Sound Judgment EDUCATIONAL EXPERIENCE • High school/HSE diploma preferred. EQUAL EMPLOYMENT OPPORTUNITY (EEO)/AFFIRMATIVE ACTION POLICY STATEMENT

Company Description

Professional Growth & Team Contribution • Participate in meetings and workshops that enhance professional skills, as assigned by Program Director and Education Specialist, including required hours of training per year; completion of one-hour training requirements covering mental health awareness, engagement and de-escalation, crisis response protocols and mental health resources. • Demonstrate openness to feedback, reflection, and learning to strengthen professional practice. • Contribute positively to team culture through collaboration, flexibility, and shared responsibility. • Demonstrate initiative and commitment to personal and professional growth. Professional Responsibility, Documentation & Program Operations • Adhere to site-specific memoranda and program staff manual which includes staff and program specific requirements as prescribed by the NYS Child School Aged Child Care (SACC) Programs regulation in a proactive manner, making the provision of quality services and the safety and care of all children the primary focus. • Demonstrate professionalism through consistent attendance, punctuality, preparedness, and follow-through. • Take ownership of assigned groups, activities, materials, and responsibilities to ensure high-quality implementation and participant experiences. • Complete attendance records, incident reports, activity logs, and other required documentation accurately and on time. • Communicate participant concerns, operational needs, and program updates to leadership and colleagues in a timely manner. • Adhere to agency policies, program procedures, reporting protocols, and applicable regulatory requirements while exercising appropriate decision-making within the scope of the role. • Recognize that personal attendance, punctuality, and performance directly impact participant safety, staffing ratios, program quality, and regulatory compliance, and takes responsibility for minimizing disruptions to program operations. COMPETENCIES • At least 18 years old with one year of experience working with youth; • Positive Youth Development & Relationship Building • Communication, Collaboration & Teamwork • Adaptability, Initiative & Willingness to Learn • Professionalism & Sound Judgment EDUCATIONAL EXPERIENCE • High school/HSE diploma preferred. EQUAL EMPLOYMENT OPPORTUNITY (EEO)/AFFIRMATIVE ACTION POLICY STATEMENT