IT Systems & Technology Specialist

Job Description

Job Description

TITLE: IT Systems & Technology Specialist 

LOCATION: S an Jose , CA

Job Summary:

We are looking for a versatile and hands-on IT Systems & Technology Specialist to join our team. This role requires a highly skilled professional with expertise across networking, security systems, hardware/software support, and large-scale technical deployments. The ideal candidate is a flexible, reliable problem-solver who can work under pressure, think creatively, and deliver innovative technology solutions. 

Responsibilities :

• Networking & Infrastructure
• Install, configure, and maintain network hardware (switches, cabling, patch panels).- Create and troubleshoot VLANs
• Understand and apply IP networking protocols (TCP/IP, DHCP, DNS)
• Rebuild and maintain MDF and IDF network rooms
• Work with geo and fiber optic networks. 

Security & Access Systems :

• Install, manage, and troubleshoot key fob access systems, alarm systems, and surveillance camera systems
• Ensure reliability and security across all deployed systems. 

Systems & End-User Support :

• Provide support for both Windows and macOS environments
• Administer Microsoft 365 including user account management, SharePoint site creation, email configuration/security, and E3 license management
• Apply cybersecurity best practices across systems. 

Specialized Technical Projects :

• Install, design, and troubleshoot professional PA systems
• Manage Zoom VOIP phone systems
• Support and troubleshoot POS systems, hardware, and credit card terminals.
• Use API integrations to connect and streamline business systems.- 
• Build, interpret, and manage BI dashboards. 

Project Management & Deployment :

• Lead and support IT, networking, and security system deployments
• Meet project deadlines under pressure and within short timeframes.
• Travel between store locations as needed to support technical builds. 

Hands-On & Field Work :

• Operate a scissor lift and safely perform physical installations
• Provide creative, hands-on technical solutions tailored to business needs
• Maintain a good driving record while traveling between sites. 

Qualifications :  

• Proven experience with networking (switches, VLANs, IP protocols)
• Strong knowledge of both Windows and macOS
• Skilled in Microsoft 365 administration and cybersecurity practices.
• Experience with PA systems, POS devices, credit card terminals, and Zoom VOIP phones
• Hands-on experience with key fob, alarm, and surveillance systems
• Familiar with BI dashboards and API integrations
• Knowledge of fiber optic networks and IDF/MDF rebuilds
• Ticketing system experience
• Ability to manage projects under pressure and deliver results quickly
• Flexible to work long shifts, weekends, or after-hours when required.
• Strong troubleshooting and problem-solving mindset. 

Desired Traits :

• Creative, adaptable, and able to think outside the box
• Reliable and detail-oriented with excellent time management
• Strong communicator who can work independently or as part of a team
• Comfortable balancing multiple responsibilities in fast-paced environments