Citizens Branch Manager

Overview

At Citizens, we’re focused on relationship-building and delivering exceptional customer experiences through every interaction. By fostering deep and lasting relationships, we drive customer loyalty while advancing our strategic goals to acquire, retain, and grow the business. As a Branch Manager (BM) , you will lead your team in exceeding customer expectations, nurturing relationships that drive long-term success.

In this role, you’ll spearhead branch performance, sales growth, and an outstanding colleague and customer experience. By leveraging inspirational leadership, collaborative partnerships, and sound operational practices, you will create and sustain a strong customer-centric culture. As both a leader and coach, you’ll help your team achieve individual and collective performance and sales goals through innovative solutions that address customer needs and deliver product and service value.

A successful BM thrives in a digital-first environment, showcasing the seamless accessibility of mobile and online banking platforms to customers. You’ll play a pivotal role in building a diverse talent pipeline, developing your colleagues to meet evolving business needs, and prioritizing their performance and growth. With a focus on continuous learning, you’ll implement coaching plans that inspire your team to achieve personal and branch-wide goals.

To succeed, you must effectively communicate business priorities in a way that energizes and empowers your colleagues to execute with confidence. As the branches execution and outcomes owner, you’ll combine financial acumen with strategic insights to guide decision-making and deliver results. Leading by example, you will direct all colleague and sales activities to ensure key targets are not only met but exceeded.

As a visible and engaged brand ambassador, you will connect with the local community to cultivate new customer relationships and deepen existing ones.

Responsibilities

• Lead branch performance and sales growth, ensuring a high-quality customer and colleague experience
• Provide inspirational leadership, coaching, and partnerships to drive performance and sales goals
• Develop and implement innovative solutions to meet customer needs and deliver value
• Promote a digital-first banking environment by leveraging mobile and online platforms
• Build a diverse talent pipeline and develop colleagues to meet evolving business needs
• Communicate business priorities clearly to energize and empower teammates
• Direct all colleague and sales activities to meet and exceed key targets
• Act as a visible brand ambassador and cultivate community relationships

Qualifications, Education, Certifications And/Or Other Professional Credentials

• Required Qualifications
  • High School diploma or equivalent
  • Leadership experience with coaching and development to drive sales excellence and world-class service in a high-volume branch
  • 4 years of sales management experience in Retail or Branch Banking
  • Record of meeting sales goals, deadlines, and branch goals in a profit-and-loss environment
  • Track record of delivering exceptional customer experience as validated by customer surveys
  • Strong partnerships with community and civic organizations
  • Must meet and comply with SAFE Act requirements, including background checks and obtaining an NMLS unique identifier
• Preferred Qualifications
  • Associate’s or Bachelor’s degree
  • Retail banking experience
  • Talent sourcing and assessment

Hours and Work Schedule

• Hours per Week: 40
• Work Schedule: Varies with branch needs and may include weekends and evenings
• Pay Transparency: The salary range for this position is $82,767.00-$102,300.00 per year. Actual pay is based on location and relevant skills and experience. Benefits include medical, dental, vision, retirement, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs, and more. Citizens’ paid time off policy exceeds local and state requirements. For an overview of benefits, visit the official Citizens benefits page.

Some job boards note that salary ranges may be estimated by jobseekers; recruiters will provide accurate pay guidance if you apply and qualify.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants without regard to age, ancestry, color, citizenship, disability, ethnicity, gender, gender identity or expression, genetic information, marital status, pregnancy, race, religion, sexual orientation, or any other protected status. We are committed to fostering an inclusive culture and treating everyone with respect and professionalism. Employment decisions are based on merit, qualifications, performance, and capability.

Why Work for Us

At Citizens, you\'ll find a customer-centric culture built around helping our customers and giving back to local communities. You are part of a supportive and collaborative workforce with access to training and tools to accelerate potential and career growth.

Posting End Date: 06/30/2026