Concierge

Job Title

This position is responsible for enhancing resident services and providing up-to-date information in a more efficient and timely manner as well as greeting residents and visitors, answering the telephone and responding to both routine inquiries and emergencies, relaying calls to the proper department and performs a variety of related clerical duties. This position reports to the Business Office Manager or other assigned manager.

Benefits include:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Essential Functions

• Greet residents and provide general assistance to visitors, prospective residents, and families.
• Use proper telephone skills.
• Ensure safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity.
• Ensure that incident reports, concern reports, and other appropriate communication have been completed.
• Maintain visitor sign in/out book, reservation book for guest rooms, and complete maintenance request work orders.
• Complete daily check-in procedure.
• Maintain emergency contact information.
• Receive packages, plants, prescription drugs, etc. and deliver/hold as requested.
• Maintain the sign in/out log for the issuance of community keys, and gate passes.
• Inform supervisor of any resident issues or concerns.
• Maintain coffee and cookie service in the lobby/making cookies daily.
• Make sure the lobby has fresh flowers and is appropriately appointed.
• Assist other departments with administrative functions.
• Complete all required daily shift tasks as per community established by the ED up to and including rolling over the phones at a consistent time daily.
• Attend all required training, in-service, and staff meetings.
• Strive to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices.
• Maintain a positive and professional demeanor toward residents, visitors, families, and co-workers.
• Adhere to all policies and procedures of Senior Solutions Management Group.
• Perform other duties as assigned.

Experience and Education

• Must have high school education or one to three months related experience or training.
• Must be able to read, write, speak, and understand the English language.
• Must have experience in a clerical position.
• Recommended to have basic computer skills.