Retail Store Manager

Charlottesville, VA (Job Posting)

Full time

43570

Join Us Today!

Are you an experienced leader who loves driving success and improving customer experiences? We’re looking for a Retail Store Manager who thrives in a fast-paced environment and wants to make a difference in both the team and the community.

Location Address: 616 Albemarle Square, Charlottesville, VA 22901

• The starting base compensation for this position is $61,959 to $82,064 annual salary. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.

• This position is eligible for a quarterly incentive plan based on store performance, rewarding you for driving success and achieving key objectives.

• Store hours from Monday to Friday, 9AM to 6PM

• No Saturdays or Sundays!

• Full-Time Retail Associates can accrue up to three weeks of paid time off during your first year

What our Retail Store Managers do:

As a Retail Store Manager, you will work closely with the District Director to ensure that your team meets and exceeds sales service goals, while fostering a positive and collaborative environment. Your leadership will play a crucial role in driving store operations, maintaining an excellent customer experience, and supporting the team in delivering quality services.

• Foster a sales and quality culture by focusing on the achievement of scorecard goals to include revenue growth, sales, and quality standards.

• Monitor, evaluate, and coach associates to ensure they are meeting their goals by providing quality service and upselling/cross-selling products and services. Mentor and coach less experienced managers and supervisory staff with a focus on complaint resolution, operations management, and coaching techniques.

• Manage the day-to-day operations of the retail store by efficiently managing the budget, facilities maintenance, merchandise and inventory management, and personnel management to include scheduling, recruitment and retention, and associate development.

• Collaborate with other business lines (Travel, Automotive, Insurance, Quality, etc.) to ensure a positive customer experience in all areas of customer contact and provide guidance or direction to associates in the absence of the business line leader. Assist retail associates in serving customer needs to include the investigation and resolution of customer complaints in a timely fashion.

• Demonstrate and promote a culture of Shared Values and teamwork. Participate on special project teams as needed and represent the retail store, district, or region on company-wide committees or workgroups.

• Prepare and deliver reports as required and ensure the consistent use of analytics to monitor and improve results, and develop plans to enhance operational efficiencies and associate effectiveness.

• Build relationships in the community to generate business for the retail store and enhance the AAA brand. Partner with Travel Services and/or Distribution Marketing to coordinate promotional events and outreach efforts.

• Participate on special project teams and represent the store, district, or region on company-wide committees or work groups

What you will need:

• Bachelor’s degree or equivalent experience.

• At least 5–6 years of business experience, including 2–3 years in a supervisory role.

• Demonstrate strong computer skills, including proficiency in Microsoft Office, with the ability to navigate multiple websites and programs efficiently in a fast-paced retail environment.

• Designation or willingness to obtain with 6 months of employment required.

• Attainment of Membership and Travel Insurance License required within six months of acceptance of the position.

• Preferred knowledge of Department of Motor Vehicle laws is preferred for the retail store’s state. Must pass state requirements for Tag and Title processing. (in states where applicable)

• Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings. This may include ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.

Join our dynamic team, help build a culture of excellence, and take the next step toward a rewarding career. Apply now!

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options

• Up to 2 weeks Paid parental leave

• 401k plan with company match up to 7%

• 2+ weeks of PTO within your first year

• Paid company holidays

• Company provided volunteer opportunities + 1 volunteer day per year

• Free AAA Membership

• Continual learning reimbursement up to $5,250 per year

• And MORE! Check out our Benefits Page ( for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category:

Management

Work from home or remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia.

AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly 7.4 million members in 13 states including Washington, D.C. We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team.

We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while growing their own career. So that leaves one question, are you ready to make a difference? (

Are you being referred to one of our roles? If so, ask your connection at AAA Club Alliance about our Associate referral process!

We recognize that you don’t stop being a parent, caretaker, pet owner, or student because you’re at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates piece of mind– even after retirement. You can learn more about our benefit offerings here ( .

AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to View email address on click.appcast.io.