Customer Service and Collections Representative

Job Description

Job Description

CUSTOMER SERVICE/COLLECTIONS REPRESENTATIVE

$18.00 to $21.00 per hour

Summary

Reese Law Group is a law firm located in Carlsbad (San Diego County) that specializes in debt collections, subrogation, bankruptcy, and replevins.

This position assists the firm’s Collections department by acting as a liaison between the firm and a variety of banks, employers, and sheriff departments. A successful candidate will be able to demonstrate excellent, positive verbal communication and negotiation skills over the telephone.

Essential Job Functions

· Communicate via telephone with banks, employers, and sheriff’s departments in order to process wage garnishments, bank levies, and till taps relating to legal claims.

· Review files to determine appropriate follow-up on garnishment orders.

· Enter accurate documentation of all communications regarding claims in the firm’s case management software system.

· Negotiate settlements and payment agreements.

· Communicate with debtors regarding past-due amounts and attempt to re-establish payment plans for debtors who have defaulted.

· Function as a primary point of contact between clients and consumers.

· Assist other members of the Collections department, as needed.

· Report to work in a regular and timely manner.

Knowledge/Skill/Ability Requirements

· Experience level: prefer 6 months’ collections experience.

· Experience in a customer service position or in an office-based position with significant telephone-based duties.

· Education level: High school diploma, or equivalent, preferred.

· Ability to communicate verbally in a clear, calm, and polite manner over the telephone, often with hostile or combative practices.

· Ability to pay close attention to details, including but not limited to deadlines, confidential information, financial figures, and legal claims.

· Knowledge of FDCPA, the Fair Debt Collection Practices Act, preferred.

· Bi-lingual ability (Spanish), preferred.

· Ability to take initiative in learning new concepts, seeking additional information, and asking questions of co-workers when uncertain.

· Ability to prioritize a variety of tasks in a manner that enables timely completion.

Physical, Mental, and Environmental Demands

· Must be able to work in a seated or standing position, for periods up to and exceeding 8.0 hours per day.

· Extensive use of a mouse and keyboard, and calculator.

· Extended viewing of a computer screen.

· Extensive use of a telephone.

Scheduling Requirements

· Must be able to work a normal M-F schedule on site.

Location

· This position is domiciled at the offices of Reese Law Group, in Carlsbad, CA.

Reese Law Group is a law firm located in Carlsbad (San Diego County) that has been representing some of the largest Fortune 500 Companies for over 30 years. The firm specializes in consumer and commercial collections, Plaintiff subrogation on behalf of large insurance carriers, and replevin work.

Reese Law Group continues to expand, and this ongoing growth is creating exceptional opportunities for professional development and personal enrichment throughout our organization. The firm offers a highly competitive salary and excellent benefits. The firm provides many professional development opportunities through close mentoring and an open-door policy.

Company Description

Reese Law Group is a law firm located in Carlsbad (San Diego County) that has been representing some of the largest Fortune 500 Companies for over 30 years. The firm specializes in consumer and commercial collections, Plaintiff subrogation on behalf of large insurance carriers, and replevin work. \r\n\r\nReese Law Group continues to expand, and this ongoing growth is creating exceptional opportunities for professional development and personal enrichment throughout our organization. The firm offers a highly competitive salary and excellent benefits. The firm provides many professional development opportunities through close mentoring and an open-door policy.