Service Engineer Afton, TX

Job Description

Job Description

This job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service
The candidates name, and city & state of residence must be at the top of each resume
Supplier Logos Are Not Permitted On Resumes
Please submit in word format only there is a dell supplier interview worksheet that needs to be completed and attached along with the candidate resumes for each submission.
This document was shared via email to all suppliers. Be sure to note that candidate submissions without the updated submission template and interview worksheet will be declined

Key Requirements
Candidates must be within a 45-minute commute of the site location unless pre-approved for relocation candidates
All fields below must be completed And Included On The Top Of Each Resume In Word Format
Resume-only submissions will not be reviewed
Incomplete submissions will be rejected

Candidate Submission Template
Field
Details
Full Name
City, State
Phone
Email
Work Authorization / Status
Current / Last Organization
Employment Status
Years of Experience
Technical Skills Screened (Required)
Yes No

Technical Screening Summary (Required)
Briefly describe the technical skills assessed and the candidates proficiency
Interview Availability
Estimated Commute Time in minutes (must be < 45 min)
Work location: 984 Co. Road 112, Afton, Dickens County, TX 79220
Work hours: 8-5 Mon-Fri, occasionally need to support different shift hours and on call.
On Call: Yes
Extension: Yes
Contract to Hire: Possible
Travel: No
Us Citizenship Required: Yes

Job Description:
Once A Candidate Begins Their Engagement, They Will Be Required To Attend A Weekly Touch Point Call With The Team

Job Posting Title: On-Site Service Engineer Data Center / Server Hardware
is seeking an experienced On-Site Service Engineer (OSE) to provide hands-on support for enterprise data center servers and hardware environments, including next-generation AI infrastructure.
This is a hands-on server hardware and break/fix role. The successful candidate will have direct experience diagnosing, repairing, replacing, and maintaining enterprise server hardware in a data center, field service, or customer-facing environment.
Prior AI experience is not required. Strong experience with enterprise servers and data center hardware is the priority.
What Youll Do

Provide on-site technical support for Dell PowerEdge and other enterprise server hardware
Diagnose and resolve server hardware failures and system issues to minimize customer downtime
Perform hands-on hardware installation, removal, replacement, and repair, including:
Memory/DIMMs
CPUs/processors
Power supplies
Fans and cooling components
Hard drives/SSDs
RAID/HBA components
NICs and other PCIe components
GPUs and accelerator hardware


Motherboards/system boards and other server components
Perform rack-and-stack, server installation, cabling, component swaps, and hardware configuration
Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics
Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms
Execute both reactive break/fix and preventive maintenance following established procedures
Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources
Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution
Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details
Escalate complex technical issues when appropriate
Participate in on-call rotations and provide extended coverage as required

What You Bring Required
3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure
Direct, hands-on experience physically working on server hardware installing, removing, diagnosing, repairing, or replacing server components
Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs
Experience working with rack-mounted enterprise servers in a data center, field service, or customer environment
Strong understanding of server hardware architecture and troubleshooting methodology
Experience with hardware diagnostics, BIOS/firmware, and server management tools
Familiarity with Linux or similar operating systems
Strong troubleshooting and problem-solving skills with the ability to independently diagnose hardware issues
Comfortable working independently in a customer-facing environment
Ability to clearly communicate technical issues and resolutions to customers and internal teams
Ability to lift up to 50 lbs., travel to customer sites, and support flexible/on-call schedules

Preferred Qualifications
Experience supporting Dell PowerEdge servers
Dell or other enterprise hardware certifications
Experience with iDRAC, iLO, or comparable server management platforms
Experience supporting GPU/AI server infrastructure
Experience with data center operations, rack/stack, structured cabling, or server deployment
Associates or Bachelors degree in IT, Computer Science, or a related field

Important Note
AI infrastructure experience is not required. Candidates with strong enterprise server and data center hardware experience who are willing to learn emerging AI platforms are encouraged to apply.