Customer Support Engineer - PCB

Elite Support Services For KLA Pcb Territory Customers

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

This position has an emphasis on the local customers but travel will also be required as needed.

Primary Function:

Responsible to provide elite support services to KLA PCB Territory customers, ensuring all Orbotech systems perform accurately, enabling high customer happiness and perception of the value of services received. Reports directly to the assigned District Manager.

Skill Requirements:

Candidates should have a solid background in electronics, mechanical engineering, vacuum technology, and basic knowledge Printed Circuit Board technologies

• Work to solve and diagnose Pneumatic, Vacuum, Electronic (AC and DC), and Computer issues to the component level.
• Must have solid understanding of WinNT, Win XP, Win7 & 10, Linux, as well as MS Office products.
• Excellent communication and customer interfacing skills.
• Good interpersonal skills.
• An adaptable approach to working hours, locations, and conditions.
• A flexible approach to work responsibilities, enabling both independent and team working.
• Ability to work alone or unsupervised for extended period, often in difficult conditions.
• A detailed and logical approach to problem solving.
• Extensive travel required to support the customer as the need arise.

Principal Duties/Responsibilities:

• Provide service support to customers encompassing system commissioning, system breakdown repairs, and preventative maintenance support.
• Generate a close working relationship with the customers to enable the company to sell its product portfolio.
• Accurate completion of all field reports.
• Represent KLA Company culture and values in a respectable manner.

Requirements:

• Work autonomously
• Travel required to support the customer base as required. Estimated travel is 50-60%
• Lifting 50 lbs. frequently, which occasionally may be lifting material over your head
• Bend from the waist
• Lift items overhead safely

Minimum Qualifications

Bachelor's Level Degree and related work experience of 2 years