Financial Center Manager - Downtown Chicago

At Bank of America, this role is responsible for managing a financial center and its employees, operating as a business owner and fostering a team environment. Responsibilities Develops talent, including proactive sourcing of candidates Manages client traffic, engaging and appropriately routing clients, and fostering client retention Manages business results through formalized management routines and coaching Creates a world‑class client experience environment Manages market‑level initiative prescribed by market leaders Drives operational excellence by engaging employees on business strategy Manages organizational priorities and effective execution Managerial Responsibilities Creates an inclusive team where members are treated fairly and respectfully (Opportunity & Inclusion Champion) Demonstrates and expects process knowledge, data‑driven decisions, simplicity and continuous improvement (Manager of Process & Data) Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results (Enterprise Advocate & Communicator) Leads and encourages the identification, escalation and resolution of potential risks (Risk Manager) Knows and develops team members through coaching and feedback (People Manager & Coach) Manages expenses and demonstrates an owner’s mindset (Financial Steward) Recruits, on‑boards and develops talent, and supports talent mobility for career growth (Enterprise Talent Leader) Delivers results through effective team management, structure, and routines (Driver of Business Outcomes) Required Qualifications 1+ years of leadership experience through coaching, training and/or motivating a work team Enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results Collaborates effectively to build strong relationships and deliver an experience that improves clients’ financial lives Confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed Communicates effectively and confidently and is comfortable engaging all clients Ability to learn and adapt to new information and technology platforms Applies strong critical thinking and problem‑solving skills to meet clients' needs Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Efficiently manages time and capacity, and can manage complexity, prioritize tasks, delegate and execute in a fast‑paced environment Interprets performance results, finds opportunities to drive success and holds others accountable to results Must be able to work weekends and/or extended hours Desired Qualifications 1+ years of management experience including hiring, coaching and developing direct reports Experience in financial services and knowledge of financial services industry, products and solutions Experience working in an environment with individual and team goals where goals were routinely met or exceeded Experience with bilingual skills Bilingual skills (if required) Skills Coaching Customer Service Management Customer and Client Focus Performance Management Talent Development Business Operations Management Recruiting Result Orientation Risk Management Sales Performance Management Inclusive Leadership Leadership Development Prioritization Problem Solving Referral Management Minimum Education Requirement High School Diploma / GED / Secondary School or equivalent. Work Hours & Shift Shift: 1st shift (United States of America). Hours Per Week: 40. Compensation & Benefits Annualized Salary: $73,500.00 – $106,500.00 (offers determined based on experience, education and skill set). Discretionary incentive eligible – employees may receive an annual discretionary award based on performance. Benefits: Industry‑leading benefits, paid time off, resources and support to employees. Location: US – IL – Chicago – 500 N Michigan Ave – Chicago, Illinois (IL1112). Pay Transparency details available at #J-18808-Ljbffr