Remote Traffic System Tech Support Manager

Kforce has a client in need of a Remote Traffic System Tech Support Manager. Responsibilities:

• Lead and manage a technical support team, providing guidance, coaching, and performance oversight
• Develop and implement customer support processes, policies, and service standards
• Serve as a technical escalation point for troubleshooting complex hardware, software, and system issues
• Partner with internal teams and external stakeholders to support product implementation, deployment, and ongoing operations
• Provide technical consultation on product capabilities, configurations, and system applications
• Deliver technical training for customers, partners, and internal teams on traffic controller systems and related technologies
• Investigate and resolve customer issues to ensure high levels of satisfaction and service quality
• Create and maintain technical documentation, user guides, training materials, and product support resources
• Support product development efforts by providing feedback based on customer and field experience
• Monitor team performance, project priorities, and departmental budgets
• Evaluate emerging technologies and recommend improvements to products, services, and support processes
• Travel as needed to support customer sites, training events, and technical initiatives
• Bachelor's degree in Engineering, Information Technology, Electronics, Transportation Systems, or a related technical field, or equivalent experience
• 7+ years of experience in technical support, field engineering, or traffic systems environments
• 5+ years of leadership experience managing technical support or field service teams
• Experience installing, configuring, troubleshooting, and supporting traffic management systems and equipment
• Advanced knowledge of traffic controller platforms, configurations, and operational concepts
• Understanding of traffic cabinet designs, field hardware, networking, and system topologies
• Strong customer service and relationship management skills
• Experience supporting technical software and hardware solutions in a customer-facing environment
• Experience with database technologies and data management concepts
• Strong analytical, troubleshooting, and problem-solving abilities
• Excellent verbal and written communication skills
• Proficiency with Microsoft Office and standard business applications
• Ability to work independently and collaboratively in a team environment