Restaurant QA/QC Manager

About Dough Zone Dough Zone is a growing multi-unit restaurant company committed to delivering authentic food, exceptional hospitality, and a consistent guest experience. As we continue to expand, we are looking for an experienced Restaurant Quality Assurance Manager to build and lead our restaurant quality assurance function. This is a unique opportunity to establish the standards, systems, and processes that will support the next stage of the company's growth. Position Summary Reporting directly to the Vice President of Operations, the Restaurant Quality Assurance Manager is responsible for building, implementing, and continuously improving Dough Zone's restaurant quality assurance program. This role is more than conducting audits—it is responsible for establishing the foundation for quality across the organization, including food safety, food quality, operational standards, restaurant cleanliness, audit programs, policies, SOPs, training, compliance, and continuous improvement. The successful candidate is a builder who can create scalable systems while partnering closely with Operations to ensure every restaurant consistently delivers an exceptional guest experience. Key Responsibilities Build and lead Dough Zone's Restaurant Quality Assurance program, including quality standards, policies, audit processes, reporting, and continuous improvement initiatives. Develop, implement, and continuously improve restaurant quality systems that support the company's growth. Conduct scheduled and unannounced restaurant audits evaluating food safety, food quality, cleanliness, guest experience, and compliance with company standards. Evaluate Front of House (FOH) and Back of House (BOH) execution to ensure consistency with company SOPs and regulatory requirements. Assess recipe execution, portion consistency, presentation, and overall food quality, including tasting selected menu items during restaurant visits. Identify operational risks, document findings, recommend corrective actions, and verify timely resolution. Conduct operational readiness assessments for new restaurant openings and provide recommendations to executive leadership. Investigate significant guest complaints involving food safety, sanitation, allergens, foreign objects, product quality, or potential foodborne illness, and recommend corrective and preventive actions. Partner with Operations and Procurement to investigate recurring product or ingredient quality issues and drive long-term solutions. Maintain nutrition, calorie, allergen, and ingredient information using approved recipes, supplier specifications, and the company's nutrition analysis software. Review and strengthen SOPs to ensure they support food safety, operational excellence, consistency, and future scalability. Develop training programs and coach restaurant leaders on food safety, quality, and operational standards. Analyze company-wide quality trends and present recommendations to executive leadership. Qualifications Five or more years of progressive experience in multi-unit restaurant operations, restaurant quality assurance, food safety, or restaurant management. Demonstrated success building or significantly improving quality assurance, food safety, operational standards, or compliance programs in a multi-unit restaurant environment. Bachelor's degree in Hospitality, Restaurant Management, Food Science, or a related field preferred; equivalent experience will be considered. Strong knowledge of restaurant operations, food safety regulations, sanitation standards, and quality assurance best practices. Current accredited Food Protection Manager certification (e.g., ServSafe Manager). HACCP certification is a plus. Strong leadership, project management, communication, coaching, and change management skills. Ability to influence cross-functional teams and build strong working relationships while maintaining objective quality standards. Travel required. Be our partners and enjoy these with us: Medical insurance, vision insurance, and dental insurance based on full-time work status Paid Time Off (PTO*) Paid Sick leave: 1 hour of paid sick leave for every 40 hours Holiday Pay 401k retirement plan based on full-time work status Employee Discount Programs Opportunities for growth and career advancement Job Type: Full-Time, In-Person *Dough Zone USA and Moji Food are committed to creating a diverse work environment and are proud to be an equal employment opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Dough Zone USA and Moji Food participate in the E-Verify program to confirm the employment eligibility of all newly hired employees. #J-18808-Ljbffr Dough Zone USA