Hybrid Document Management Specialist (Bilingual)

Company DescriptionFull‑time Document Management Phone Specialist job in Ocoee, FL paying $18–$19/hr, seeking bilingual Spanish candidates with strong phone and customer service skills.Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement, now expanding with VI Resorts by Westgate to include the Pacific Northwest, Hawaii, Canada, and Mexico. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences, and supporting your career growth where you are or at 60+ resorts across the company. Our success is built on our core values of Integrity, Passion, and Work Ethic. These values guide how we support our Owners, serve our guests, and show up for one another every day.Job DescriptionWestgate Resorts is seeking a Document Management Phone Specialist to join our team in Ocoee, FL. This full‑time, hybrid position pays $18–$19 per hour and requires working on‑site for the first 90 days. We are hiring immediately. This role is ideal for a bilingual (Spanish/English) professional with strong customer service, call handling, and documentation skills who enjoys helping Owners and resolving inquiries accurately and efficiently.In this role, you will support Westgate Owners by answering inbound calls, reviewing documents for accuracy, updating records in our systems, and ensuring all paperwork is processed correctly. You will interact directly with Owners, Sales, Quality Assurance, and multiple internal teams to ensure documents are complete, compliant, and processed in a timely manner.Success in this role requires professionalism on the phone, strong attention to detail, the ability to multitask between screens and systems, and comfort working in a structured, fast‑paced environment. Bilingual Spanish candidates excel in this position due to high Spanish‑speaking call volume. If you are organized, customer‑focused, and thrive in a team setting, this is an excellent opportunity to grow within the Westgate Owner Services organization.What You Will Do:Answer inbound phone calls and support Westgate Owners with document‑related inquiriesReview, verify, and process ownership documents for accuracy and completenessUpdate Owner information and document details in internal systemsCommunicate professionally with Owners and internal departmentsFollow documentation standards, compliance guidelines, and processing timelinesPerform data entry, filing, scanning, and electronic record managementProvide clear explanations of processes and next steps to OwnersSupport team members with projects and additional tasks as assignedQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.What You Will Bring:Required:Bilingual Spanish/English required2+ years of customer service, document management, banking, timeshare, or related experienceStrong phone etiquette and communication skillsHigh accuracy when reviewing handwritten and digital documentsAbility to multitask across multiple systems and screensProficiency in Microsoft Outlook, Excel, and Adobe AcrobatAbility to troubleshoot minor computer issues independentlyComfort operating a computer, phone, calculator, and office equipmentAbility to sit at a desk for extended periodsHigh attention to detail and follow‑up skillsPreferred:Fluency in Portuguese (plus)Westgate experienceContact center experienceWork Environment & SchedulingOn‑site for the first 90 days, then hybrid (3 days at home, 2 days on site)Six (6) weeks of paid onsite trainingTraining schedule: Monday–Friday, 9:00 AM–5:30 PM for first three weeksPost‑training schedule: Mon–Thu 10:30 AM–7:00 PM & Fri 9:30 AM–6:00 PMMust be able to make/receive calls, maintain high‑speed internet at home, and work in a distraction‑free workspace when remoteMust be able to commute to the Ocoee officeAdditional InformationWhy Westgate? Comprehensive Health Benefits – Medical, Dental, and Vision CoveragePaid Time Off – Vacation, Sick, and Personal Time to RechargePaid Holidays401(k) with Generous Company Match to Support Your FutureDaily Pay – Access Your Earnings When You Need ThemFamily-Focused Benefits – Pregnancy, Parental Leave, and Adoption AssistanceWellness Programs to Support Your Well-BeingFlexible Spending Accounts (FSA)Tuition Assistance to Help You Grow Your CareerMilitary LeaveEmployee Assistance Program (EAP) – Support When You Need It MostLife, Disability, Accident, Critical Illness, and Hospital InsurancePet Insurance for Your Furry Family MembersLoyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and MoreLow-Cost Gym MembershipNEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ DependentsCareer Growth and Advancement OpportunitiesCommunity Involvement – Give Back and Make an Impact Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice. Property: 43203-WG Ocoee Call Ctr Career Site Category: Administrative Compensation: USD 18 - USD 19 - hourly