Field Equipment Service Technician

At Farmer Brothers, our Revive™ Service & Restoration team of experts specializes in tea and coffee beverage brewing equipment installations and removals, maintenance plans and any emergency services. As a Field Equipment Service Technician you will be responsible for providing exceptional service and installation of coffee brewing and beverage equipment for a designated customer base. In this role you will be responsible for parts inventory, service call closure and specific documentation of work assignments and time. Typical Work Schedule and Travel Monday - Friday, 7:30 am - 4:30 pm, on‑call required, including weekends. Driving within a 100‑mile radius in most markets; regional travel may be needed. Responsibilities Provide customer service installs, repair and removal of specified coffee and beverage dispensing equipment in designated regional geography. Perform scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys and installations. Participate in on‑call service including after‑hours and weekend schedule rotation. Maintain spare parts and equipment levels and reorders within replenishment guidelines. Responsible for all documentation and activity verification required by the company including call closure process, thorough and accurate work performed details, completeness of invoice and signature of all required documents from the customer. Participate in the planning, scheduling, and execution of equipment installations. Provide prompt and clear communication. Provide customer feedback/requests to management or inter‑departments. Follow outlined service level agreements for customer programs. Manage and prioritize tasks to meet expectations. Qualifications Education & Experience High school diploma or equivalent required. Minimum of 3 years of mechanical and technical experience required. Previous food‑service experience preferred. Previous electrical, plumbing, HVAC, or tech‑meter experience preferred. Valid driver’s license with clean driving record. Able to travel within 100+ mile radius of branch location. Ability to problem‑solve and diagnose equipment issues. Ability to lift up to 60 lbs frequently. Ability to prioritize and perform both scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys and installations. Personal & Professional Skill Sets Good oral and written communication skills. Good customer service skills. Able to be fully supportive and stand behind business goals. Readily identifies issues, problems or opportunities. Able to apply knowledge or skills by putting new knowledge/skill to practical use on the job. Is aware of impact self has on others. Use active listening and communicate effectively with customers or management. Ability to identify new opportunities and proactively work to grow the business. Able to build rapport and cooperative relationships with customers. Use sound business judgment. Decision‑making skills. Able to work independently with little supervision. Collaboration. You Should Be Proficient In Customer Service Creating Preventive Maintenance Plans HVAC/R Systems Mechanical Troubleshooting Skills Food and Beverage Manufacturing Food Safety and Quality Assurance (FSQA) Electrical Installation Electrical Troubleshooting Electrical Repair HVAC Service & Installation HVAC Troubleshooting HVAC Repair Pneumatics Troubleshooting Boiler Troubleshooting Service Maintenance and Repair Skills Field Service Readiness Workplace Safety & EHS Management Equipment Diagnostics & Troubleshooting Mechanical Systems & Component Repair Electrical Schematic Reading Equipment Installation & Wiring Machine Safety Inspections #J-18808-Ljbffr Farmer Brothers