Customer Service Agent

Job Description Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy. Follow call scripts and industry-specific guidelines while actively listening and addressing caller needs. Perform lead intakes, gather information, and document details with precision. Schedule appointments and transfer calls to the appropriate contacts as needed. Dispatch messages accurately and efficiently, ensuring clear and detailed communication. Navigate multiple systems and maintain thorough call documentation. Provide outstanding customer service by demonstrating empathy and patience. Live chat, SMS, and email support. Minimum Education Required High School/GED Preferred Education High School/GED Required Experience Strong verbal and written communication skills. Ability to multi-task and remain focused in a fast-paced environment. Excellent listening skills and a keen attention to detail. Empathetic and compassionate approach to customer interactions. Intermediate to advanced computer skills. Ability to maintain positivity and patience under pressure. City* Margate State* Florida Job_Category Customer Service Job Code CustomerService CustomerService Affiliate Sponsor Answering Service Care Salary Range $30,000-$45,000 #J-18808-Ljbffr VetJobs