Contact Center Resource Specialist

Job Description

Job Description

Job Summary

Our client is seeking a dedicated Contact Center Specialist to serve as a 24/7 entry-level point of contact responsible for handling a wide range of customer service needs. This position supports callers by responding to inquiries, coordinating information, and ensuring a smooth communication flow across departments. This is a great opportunity with a major health system in the area!

• Respond to incoming calls and inquiries from both internal and external callers
• Screen and assess patient needs, applying de-escalation techniques when appropriate and escalating concerns as needed
• Use sound judgment to determine appropriate next steps and ensure timely resolution or escalation
• Support call routing, processing, and monitoring functions across multiple departments
• Accurately enter and maintain patient, provider, and service-related information within electronic systems
• Handle requests related to transportation, equipment, and other services, ensuring accuracy and completeness
• Respond to inquiries received via phone, web, fax, and paging systems using strong customer service skills
• Utilize various systems and tools (e.g., electronic medical records, databases, and web-based applications) to access and input information
• Identify and escalate data discrepancies or service issues as appropriate

• High School Diploma
• Strong Customer Service Background
• Organized
• Reliable
• Tech Savvy

• Call Center Experience
• Medical Knowledge preffered
• Epic preferred

• Monday - Friday, Rotating Weekends, 2pm -10:30pm

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.\r\n\r\nOur commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?