Senior Account Manager- Employee Benefits (Remote)

About the Role Responsible for IOA Benefits Account Management activities under Producer direction. Duties include client service and communication, team leadership, directing daily tasks and work activities of Account Coordinators, ensuring team and individual productivity, quality, and service levels, implementing client benefits administrative processes, tracking renewals and new client setup, managing data entry, producer communication, professional development, performing compliance audits and notices to clients, identifying sales opportunities, and upholding IOA core values. Key Responsibilities Manage book of business, meet performance requirements and ensure no liability. Deliver outstanding client service, anticipate needs, and respond quickly. Lead the account team with a strong work ethic and positive attitude. Direct daily activities of Account Coordinators, assign tasks and monitor execution. Identify and act on sales opportunities to grow IOA business. Manage new business setup, including data gathering and client file creation. Manage renewals, verify client data, liaise with clients and carriers, and conduct meetings. Build and improve client relationships, seek feedback, and implement improvements. Advocate for clients and carriers for beneficial outcomes. Identify and implement value-added solutions for clients. Compile, analyze and report client plan performance data, maintain data accuracy. Develop and maintain positive carrier relationships. Support team training, promote a positive work environment, and seek improvement. Maintain transparent communication with Producers and team members. Ensure adherence to company policies and industry standards. Demonstrate integrity and leadership, championing IOA core values. Ideal Candidate Qualifications 5+ years of industry experience. Active licensing required. Exceptional customer service and communication skills. Strong organizational, delegation, and decision‑making skills. High accuracy handling large work volumes. Proficiency in MS Office (Outlook, Word, Excel). High school diploma or equivalent. What We Offer Competitive salaries and bonus potential. Company‑paid health insurance. Paid holidays, vacations, and sick time. 401(k) with employer match. Professional growth and career progression opportunities. Respectful culture and work/family life balance. Community service commitment. Supportive teammates and a rewarding work environment. Salary Range The salary range for this position is $90K – $112K annually, depending on experience and relevant skills. Application Process 30‑minute phone screen, online assessments, and interview(s). Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr