Client Care Center-LightStream

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Account Service Representatives (ASRs) provide world class servicing support to current and potential LightStream clients by assisting clients through the application process and account maintenance functions. Must have a thorough understanding of all servicing procedures and processes across the LightStream product suite.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Provides LightStream clients with world class customer service by assisting them through the application process and through funding their loan. Answers inbound calls and emails from clients, potential clients, or third parties and teammates in support of opening accounts.

2. Provides account management for clients across the clients relationship with LightStream. Perform medium and long term tasks and processes that support payment processing, SCRA adjustments, customer surveys and experience guarantees, disputes processing, legal support processing and default management.

3. Gain advanced understanding of policies and procedures for LightStream Account Services.

4. Meet/exceed monthly performance requirements as evidenced by Ongoing QC Reviews.

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor's Degree, or equivalent education and related training or experience

2. Ability to work in a fast-paced, multitasking, and team-oriented environment

3. Strong verbal and written communication skills

4. Ability to focus on tasks at hand, interpret information logically to solve problems, and answer questions via phone and email appropriately

5. Ability to provide clients and teammates with excellent service

Preferred Qualifications:

1. Call Center Experience

2. Customer Service Experience

3. Account Management Experience

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

? Sitting / Standing / Walking / Bending / Lifting

Able to sit for extended periods of time and periodically move about during the work day.

? Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

? Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

? Availability

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

? Travel

Minimal and up to 10%

Physical Conditions / Environment

Normal office environment where there is little or no discomfort due to temperature, dust, noise, or other disagreeable elements

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site (

. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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