Patient Services Representative

Patient Services Representative

Our client is one of the nation's leading not-for-profit healthcare networks, which includes award-winning physician organizations, acute care hospitals, surgery centers, medical research facilities and specialty services. Our team of 68,000 doctors, employees and volunteers proudly cares for Northern California.

Job Description

Patient Services and Patient Access Representative Available in Multiple Locations

• San Jose, Santa Cruz, San Francisco, Oakland and Burlingame, CA

Pay Range: $24-29/hour (Rate varies by location and shift)

• 8am-5pm
• 7am-4pm
• Night shift is available in some locations.

Join our team as a Patient Services Representative or Patient Access professionals, where you'll serve as the first point of contact for patients, ensuring an exceptional experience during their visits. Responsibilities include patient registration, verifying insurance, collecting co-payments, and providing support throughout the patient care process.

Key Responsibilities:

• Greet patients and verify demographic, financial, and insurance information.
• Accurately process patient registrations and obtain necessary signatures.
• Calculate and collect payments such as co-pays and deductibles.
• Provide excellent customer service, helping patients with inquiries and directions.
• Collaborate with financial counselors on complex cases.
• Maintain compliance with healthcare regulations.

Qualifications

• High School Diploma or equivalent required.
• 1 year of relevant experience in patient access or customer service preferred.
• EPIC experience preferred.
• Knowledge of insurance processes and medical terminology.
• Strong communication and time management skills.

Pay Range: $24-29.00 per hour depending on location and shift.