Field Tech/ Sr. Field Tech- Transformer Services

Field Tech/ Sr. Field Tech- Transformer Services

Under the direction of Field Leadership, Field Tech/ Sr. Field Tech receives and carries out work assignments from management and internal customers. These assignments support field operations and complete customer orders. A qualified individual must be able to test, inspect, troubleshoot, operate equipment and repair high voltage equipment. They must be able to manage small to large size projects with good project management and organizational skills. They must be self-directed and very committed to customer satisfaction. Excellent communication skills with clients, peers and management are essential.

Responsibilities

• Primary responsibility will be to perform trouble shooting, electrical / fluid testing.
• Troubleshoot, test, maintain, redesign, rebuild, retrofit, and/or repair electrical equipment. May weld and/or paint as assigned. Equipment may include but is not limited to transformers, switchgear and/or breakers on Customer site(s). Equipment will vary by location and may include but not limited to transformers, low or medium voltage circuit switchgear, and breakers.
• Responsible for the quality control of the transformer. Specific items include: Complete final test report, ensure all warning signs, bushing ID, nameplate, etc. are on the equipment and ensure final pictures have been taken for file and customer.
• Complete test reports to Company and Customer standards and timelines.
• Demonstrate a continual effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively with other departments to provide a quality and seamless operation.
• Communicate with Manager or other designee for effective problem resolution and transfer of pertinent information on jobs in process and complete.
• Maintain strong client relationships, prepare project estimates, expand project work scopes and assist in negotiating extra charges.
• Ability to walk through customers' sites, inspect problem(s) and report problem(s) to Sales and Project Management.
• Work may require flexible hours, weekends, holidays, and night work. Must be available for out-of-town work.
• Work in the Shop when not completing field jobs.
• Work with members of a team to effectively complete work assignment. Receive information from team members and/or leadership regarding customer needs and product requirements and utilize this information to effectively complete jobs.
• Maintain a neat and orderly work area; Observe all company, local, and federal safety rules, location and company best practices, and company policies and procedures.
• Other duties as assigned.

Required Experience and Qualifications for a Field Tech:

• High School diploma/GED and a minimum of 1 year of experience in a related field.
• Knowledge of various safety standards such as OSHA and any state safety standards
• Knowledge of industry standards such as NETA, OSHA, IEEE and NFPA
• Proven mechanical skills and/or experience with different types of low and high voltage equipment (requirement varies on location).
• Able to effectively problem solve.
• Basic computer skills for data entry, looking up information, and/or creating reports.
• Able to communicate oral and written communication skills; follow directions-written direction, oral direction, reading work orders and/or specs as assigned; work in a team environment and communicate with team, various departments, and/or Customers as business needs dictate.
• Customer Focused-able to meet deadlines, work on multiple projects, and produce a quality work product
• For positions that utilize a company vehicle, will be required to have a valid driver's license; CDL license a plus for the Transformer Services Division.

Required Experience and Qualifications for a Senior Field Tech:

• High School diploma/GED and a minimum of 5 years of experience in a related field.
• Knowledge of various safety standards such as OSHA and any state safety standards
• Knowledge of industry standards such as NETA, OSHA, IEEE and NFPA
• Proven mechanical skills and/or experience with different types of low and high voltage equipment (requirement varies on location).
• Mentor and train Field Techs as directed.
• Help manage the on-going schedule and travel planning to facilitate timely response to customers.
• Demonstrate a continual effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively with other departments to provide a quality and seamless operation.
• Communicate with Manager or other designee for effective problem resolution and transfer of pertinent information on jobs in process and complete.
• Maintain strong client relationships, prepare project estimates, expand project work scopes and assist in negotiating extra charges.
• Able to effectively problem solve.
• Basic computer skills for data entry, looking up information, and/or creating reports.
• Able to communicate oral and written communication skills; follow directions-written direction, oral direction, reading work orders and/or specs as assigned; work in a team environment and communicate with team, various departments, and/or Customers as business needs dictate.
• Customer Focused-able to meet deadlines, work on multiple projects, and produce a quality work product
• For positions that utilize a company vehicle, will be required to have a valid driver's license; CDL license a plus for the Transformer Services Division.

Who we are!

RESA Power is a dynamic, people first organization that prides itself on being the employer of choice in its industry! RESA is fortunate to have an extraordinarily talented group of people who take pride in everything they do! RESA Power has locations throughout the United States & Canada. We are a trusted service provider committed to ensuring the safety, performance, and compliance of electrical distribution systems. With a track record of long-term partnerships and excellence in customer experience for nearly a decade!

Our Mission

Ensure reliable and safe mission-critical power across our customers' electrical infrastructure lifecycle.

Our Vision

To be the premier, first-choice, trusted provider in the US and Canada for critical power services and products by delivering the best customer and employee experience in the industry.

Core Cultural Competencies

We do it right

• We pride ourselves on our integrity and expertise. We don't cut corners.
• You perform job responsibilities safely, efficiently, and thoroughly all day, every day.
• You conduct yourself professionally, ethically, and honestly.
• You display sound judgment and decision-making skills. You avoid choosing courses of action that assume unreasonable risk to yourself or the Company.
• You are on time and preplan time off.
• You produce a quality product.

We are customer driven

• Our number one concern is our customer and our long-term relationships with them prove our dedication.
• You approach job responsibilities with enthusiasm, professionalism, and in a customer focused manner.
• You promote goodwill by handling all contacts (example: coworkers, management, vendors, customers, etc.) with respect, courtesy, cooperation, attentiveness and follow instructions from management.

We focus on growth

• We are dedicated to growing the company and our employees.
• You understand and apply your knowledge of techniques, policy, procedures, equipment, and skills involved in the job.
• You seek out new assignments and assume additional duties.
• You seek to expand your abilities (certifications, continuing ed, OTJ experience, etc.).

We solve problems

• Every day is different, so we need to be innovative, decision makers, flexible and adaptable.
• You efficiently and thoroughly complete assignments.
• You perform work assignments independently.
• You propose new ideas and find better ways of doing things.

We get it done

• We are efficient, reliable and no nonsense. We work hard, but we also play hard.
• You follow through on commitments in a timely way.
• You produce easily understandable and accurate reports that meet customer and/or Company expectations.
• You actively listen. You seek advice and help as appropriate.
• You can effectively deliver messages to a variety of individuals (RESA employees, vendors, customers, etc.).

We build strong relationships