Engineer I it field

Job Description

We're looking for an enthusiastic and detail-oriented Engineer I in the IT field to join our growing technical team in Shreveport, United States. In this entry-level engineering role, you will provide essential technical support and field services to ensure our IT infrastructure operates smoothly and efficiently. You'll work collaboratively with senior engineers and cross-functional teams to troubleshoot issues, maintain systems, and deliver exceptional customer service. This position offers an excellent opportunity to develop your technical expertise while making a meaningful impact on our organization's technology operations.

• Provide first-level technical support by performing basic and advanced troubleshooting, incident tracking, and problem resolution for IT hardware and software systems
• Respond to IT alerts and support requests at the property and regional levels to restore critical systems and minimize downtime
• Install, configure, monitor, and maintain IT hardware and software across data centers, network closets, and end-user environments
• Perform preventive and remedial maintenance on IT equipment, including hardware diagnostics, software updates, and system optimization
• Analyze and resolve IT hardware and software problems efficiently and accurately while adhering to all safety and security protocols
• Provide on-site and remote technical support for end-users, including setup, configuration, and troubleshooting of workstations and peripherals
• Document all work performed using the company's tracking and ticketing systems, ensuring accurate records and clear communication with team members
• Participate in hardware and software deployment initiatives, including testing, installation, and user training
• Assist in inventory management of IT assets and maintain accurate documentation of equipment and stock levels
• Collaborate with senior engineers and IT Operations teams on complex technical issues and participate in knowledge-sharing sessions
• Provide scheduled on-call support for after-hours technical emergencies and system restoration efforts
• Support disaster recovery testing and participate in system upgrades and migrations as assigned
• Other duties as assigned to support the organization's IT objectives

Qualifications:
Qualifications

Required Qualifications:

• High School Diploma or equivalent
• Basic computer and networking skills with fundamental knowledge of IT systems and infrastructure
• Strong troubleshooting and analytical skills with the ability to diagnose and resolve technical issues
• Excellent organizational, time management, and multi-tasking abilities
• Exceptional verbal and written communication skills with strong interpersonal and customer service orientation
• Ability to type accurately and efficiently
• Proficiency with IT support ticketing systems and documentation tools
• Knowledge of basic hardware diagnostics and repair techniques
• Ability to work independently and collaboratively within a team environment
• Commitment to adhering to safety and security protocols

Preferred Qualifications:

• Associate degree in Information Technology, Computer Science, or related field
• One to two years of experience in an IT support, help desk, or field engineering position
• CompTIA A+, Network+, or Security+ certification (or equivalent IT certifications)
• Experience with operating systems including Windows and Linux
• Familiarity with network infrastructure and connectivity concepts
• Experience with remote support tools and technologies
• Knowledge of IT asset management and inventory systems
• Previous experience in a corporate or enterprise IT environment

Essential Skills and Competencies:

• Decision-making and problem-solving
• Concern for quality and attention to detail
• Customer focus and commitment to exceeding expectations
• Analytical thinking and technical reasoning
• Effective communication and collaboration
• Resilience and adaptability in a fast-paced environment
• Initiative and willingness to learn new technologies

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.