Desktop Support Engineer

Job Description

Job Description

Volpe Enterprises, Inc. is currently looking for a full-time Desktop Support Engineer will work closely with the IT Director to ensure all end-user equipment is working efficiently across all systems.

Job Summary:

Responsible for providing Level 1 and Level 2 support of Volpe Enterprises' technology systems for all End-

Users. Provide maintenance and troubleshooting of the organization's computer, network, and business

system applications (LAN/WAN & VoIP) to ensure they are performing optimally. This position plays a key role

in the maintenance and support of platforms such as MS Server 2025, Windows 11/10, QuickBase, DialPad,

Google WorkSpace and MS Office, ensuring they align with company goals and enhance The Volpe

Experience.

The Desktop Support Engineer will work closely with the IT Director to ensure all end-users equipment is

working efficiently across all systems.

Supervisory Responsibilities:

• N/A

Responsibilities:

• Must have strong customer service skills.
• Ability to work in a fast paced environment.
• Provide Level 1 and Level 2 support for all computer system issues through the ticketing system.
• Experience setting up and managing network infrastructure devices.
• Understanding of TCP/IP, DHCP, and DNS and associated troubleshooting utilities.
• Knowledge of MS Server 2025, Windows 11/10, MS Office
• Onboarding and Off-boarding of users.
• Perform regular maintenance and upgrades, and install updates to computer systems to ensure all

systems are running efficiently.

• Diagnose and resolve hardware/software issues for users and the systems.
• Provide technical support to end-users, manage user accounts, and train users on network and software use.

• Regular attendance and punctuality are required.
• Ensures all projects follow company policies, security standards, and data protection requirements.
• Follows company policies and procedures while operating safely and maintains professionalism in all environments.

• Other duties and projects as assigned.

Job Summary:

Responsible for providing Level 1 and Level 2 support of Volpe Enterprises' technology systems for all End-

Users. Provide maintenance and troubleshooting of the organization's computer, network, and business

system applications (LAN/WAN & VoIP) to ensure they are performing optimally. This position plays a key role

in the maintenance and support of platforms such as MS Server 2025, Windows 11/10, QuickBase, DialPad,

Google WorkSpace and MS Office, ensuring they align with company goals and enhance The Volpe

Experience.

The Desktop Support Engineer will work closely with the IT Director to ensure all end-users equipment is

working efficiently across all systems.

Supervisory Responsibilities:

• N/A

Responsibilities:

• Must have strong customer service skills.
• Ability to work in a fast paced environment.
• Provide Level 1 and Level 2 support for all computer system issues through the ticketing system.
• Experience setting up and managing network infrastructure devices.
• Understanding of TCP/IP, DHCP, and DNS and associated troubleshooting utilities.
• Knowledge of MS Server 2025, Windows 11/10, MS Office
• Onboarding and Off-boarding of users.
• Perform regular maintenance and upgrades, and install updates to computer systems to ensure all

Systems are running efficiently.

• Diagnose and resolve hardware/software issues for users and the systems.
• Provide technical support to end-users, manage user accounts, and train users on network and

software use.

• Regular attendance and punctuality are required.
• Ensures all projects follow company policies, security standards, and data protection requirements.
• Follows company policies and procedures while operating safely and maintains professionalism in all

environments.

• Other duties and projects as assigned.