Retail Store Manager - Dockside Cannabis

Job Description

Job Description

Retail Store Manager

Job Type: Full-time

Location: Future Opportunities
Salary: $70,000.00+ USD per year, DOE

Welcome to Dockside!  You might know us by one of our three retail cannabis stores located throughout Seattle.  We are an industry-leading Washington state-licensed (I502) retailer specializing in quality medical and recreational cannabis products and accessories. Our roots in Washington cannabis run deep. We are proud to say we opened one of the first medical dispensaries in the state and were the very first to be certified as a reliable source for quality cannabis products under the Patient Focused Certification Program. 

Since the beginning, we've existed to be a trusted source of knowledge and products for every step of our customers' cannabis journey, no matter where they are, by offering a welcoming and personalized experience. Here's what shapes our culture:

Give Everyone the Best Experience
We’re all about creating a warm, welcoming vibe the moment you step into our store. We’re here to greet you with a smile and make you feel at home. Everyone deserves to be treated with patience and respect and to be heard. We make cannabis accessible to everyone, even if you’re a rookie.

Commit to Growth and Change

We’re always evolving to stay ahead and keep things fresh. Staying flexible and open-minded helps us adapt to new trends and challenges while remaining dependable. We support each other’s growth and celebrate each other’s success.

Our Future Depends on Each Other
We’re all about learning, adapting, and working together to create something awesome.
Embracing different perspectives makes our ideas sharper and our work better. We strive to learn from mistakes and commit to improving when we fall short. We assume the best in each other and jump in to help whenever we can (because we’re all on the same team).

Delivering the Dockside experience to Employees, Customers, and our Community requires hiring and retaining the very best team. We are seeking experienced sales associates with exceptional customer service skills and retail experience.  We are looking for team players who are not afraid to wear many hats and manage a constantly changing workflow.  We seek smart, passionate, and creative individuals who are ready to take the road less traveled and are excited by the challenge of building a new business in a rapidly growing industry.

Sales Associates are responsible for bringing the mission, vision, and values of Dockside to life, alongside the Management Team. Associates must thrive in a fast-paced and ever-changing working environment, while maintaining an eye for excellence and delivering exceptional customer service.

Retail Store Manager Accountabilities:

Business Leader

• Trustworthy in the eyes of the customer and conveys trustworthiness of the Dockside brand
• Drive and maximize sales performance to consistently achieve the overall sales objectives while ensuring operational integrity and monitoring monthly profitability 
• Demonstrate sales leadership by playing an active role on the sales floor through customer engagement, ensuring the highest level of customer service is provided
• Manage and support stock levels through direct communication with key business departments to maximize sales, maintaining a high sell-through as well as alignment with new product launches.
• Train and communicate current regulations and product knowledge to all associates to ensure the team is fully educated on brand pillars by partnering with the appropriate internal departments for operational and product support
• Communicates company performance targets and identifies strategies to ensure performance standards are met
• Proactively follow current trends, industry news, technology, and analyze key competitors in the market

Performance and Talent Management

• Believe in the ability of others; coach and motivate
• Foster an environment of continuous education while supporting company-driven initiatives
• Conduct quarterly coaching/counseling sessions with associates to review performance and provide constructive, timely feedback. Oversee twice-yearly performance review process for all store employees and set annual employee goals where appropriate
• Identify and create action plans and build development plans for employees as warranted; Attract, recruit, and retain a high-performing team. 
• Ensure a consistent and branded onboarding experience for all new hires
• Manage the allocation of staff resources and scheduling to effectively drive operations, sales, and ensure customer service
• Partner with the Operations Manager and Human Resource Manager for all employee relations issues to ensure effective resolution

Customer Development

• Lead the team on executing superior customer service and after-sales experience to increase and retain customer loyalty
• Understands that medicinal cannabis is important to the wellness of each of our medical customers and demonstrates compassion
• Manage the achievement of business objectives, by utilizing a top customer strategy to retain and develop customers
• Ensure the development, implementation, and execution of company initiatives by providing communication and delegation to the team as appropriate

Operations

• Recap monthly store performance, reporting current business trend to cover every aspect of the business, as well as competitor performance; Provide leadership by analyzing Week to Date, Month to Date, Year to Date sales and other data, and develop action plans in collaboration with the Support Team to drive sales
• Collaborate with Operations, Human Resources, Marketing, & Products, etc., while adhering to and enforcing all company policies and procedures
• Monitor store expenses and maintain store operating budget while aiming to reduce overall cost. Ensure timely submission of accounts payable invoices and cash disbursement policies
• Manage and process payroll for the store on a biweekly basis, including ensuring time card accuracy and time card compliance
• Comply with Federal and Local Regulations in the cannabis industry and immediately notify Operational Leadership of Government Agency visits
• Oversee the processing of daily incoming and outbound merchandise requests and shipments
• Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees
• Support and maintain visual merchandising standards set by the support team
• Responsible for ensuring an effective staff schedule according to the traffic trends
• Ensure the store remains clean and presentable at all times

Our Ideal Candidate Can Demonstrate:

• Ability to make solid business decisions, problem-solve, and multitask in a highly dynamic work environment
• Proven ability to exercise a high degree of confidentiality and objectivity
• Consultative sales experience in matching products or services to the specific needs of the customer 
• Ability to work in a team setting and conduct and present oneself in a highly professional manner with both customers and internal personnel
• Proven ability to work independently with little or no supervision
• Ability to receive and provide constructive feedback on work performance

Candidate Requirements:  

• Minimum of 5 years of store management or sales management experience in retail, luxury retail, or service-related industry; cannabis specific experience not required.
• Bachelor’s Degree in business, retail management, or in a related field is preferred
• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
• Ability to manage competing priorities in a fast-paced environment
• Proficiency with Google Suite software, including Gmail, Calendar, Sheets, and Drive
• Industry awareness and strong business acumen
• Strong verbal and written communication skills and excellent organizational skills
• Flexibility to work a retail schedule which will include mornings, evenings, weekends and holidays
• Ability to lift up to 50 pounds and stand for long periods of time

Working With Us:

Dockside Cannabis does not discriminate or determine employment on the basis of race, religion, sex, gender identity, age, or any other factor; employment decisions are made only on the basis of qualifications, merit, and business needs. Dockside is committed to an environment of mutual respect and maintains a zero-tolerance policy regarding discrimination or harassment of any kind.  We also value the power of diverse lived experiences and perspectives. We will accept applications until the position is filled. Reference and background checks for finalists are part of the recruiting process for Dockside Cannabis.

We offer fantastic benefits to all employees who work 25+ hours a week, including:

• Medical insurance (80% employer-paid premiums)
• Dental insurance
• Vision Insurance