Fraud Risk Agent

Job Description

The Fraud Risk Agent is tasked with reviewing and resolving transactions which were flagged for manual review. The Fraud Risk Agent must analyze transactions while taking into consideration hundreds of data points to effectively decide whether the transaction is legitimate or fraudulent. The Fraud Risk Agent must balance efficiency, accuracy and customer expectations (SLAs). They must possess strong analytical skills, attention to detail, and communication skills. They must also be extremely strong in the art of fraud detection, recognizing both new and existing fraud trends, and communicating any previously unrecognized fraud trends to the Strategy Team. The Fraud Risk Agent will play a significant role in ensuring customer expectations while controlling risk associated with fraud losses.

This role is hybrid, which means you will work some days at a Best Buy location and some days virtually from home or another non-Best Buy location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring process.

What you'll do

Manual Transaction Review

• Review and analyze transactions placed on Bestbuy.com, BBCC and various other channels, to determine the validity of each transaction by using systems and tools.
• Align daily duties with overarching Fraud Risk Department goals including increasing profitability and reducing fraud.
• Balance multiple metrics including productivity, minimizing bad debt and avoiding customer insults.
• Data collection, consolidation and analysis to be communicated to the Fraud Risk Strategy team for potential rule implementation.
• Identifying opportunities for rule optimization while working through erroneously cancelled orders through a deep dive into historical transaction data and communicating those to the Fraud Risk Strategy Team.

Basic qualifications

• 1+ years of retail and customer service experience
• 1+ years of MS office applications (Word, Excel, Outlook)
• Strong written and verbal communication skills
• Exposure to web-based applications, internet, personal identifiable information (PII).
• Ability to multitask and have basic technical aptitude. Must have the ability to utilize multiple computer systems and communicate internally and cross functionally at the same time.

Preferred qualifications

• 1+ years of experience in transactional fraud or risk analysis.
• Strong analytical, problem-solving skills

What's in it for you

We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include:

• Competitive pay
• Generous employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-scheduled leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.


Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.


About us

As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™


Best Buy is an equal opportunity employer.

Benefits

Best Buy offers a range of benefits to support your overall well-being, as outlined in the Benefits Guide. Eligibility may vary.