Mitigation Technician

Job Description

Job Description

POSITION OVERVIEW :

The Mitigation Technician is responsible for performing mitigation and restoration

services at residential and commercial properties affected by water, fire, mold, or storm

damage. This role involves emergency response, damage assessment, equipment setup,

demolition, monitoring drying progress, and ensuring work is completed according to

industry standards and company procedures.

ESSENTIAL JOB FUNCTIONS

Key Responsibilities :

Respond to emergency water losses and perform mitigation services
Conduct inspections and assess water damage using moisture detection
equipment
Extract standing water and remove damaged materials
Perform controlled demolition (drywall, flooring, insulation, cabinetry, etc.)
Set up and monitor drying equipment including air movers, dehumidifiers, and air
scrubbers
Apply antimicrobial and cleaning treatments as required
Ensure job sites are safe, clean, and properly contained
Communicate with customers effectively regarding the restoration process
Load and maintain equipment and vehicles
Follow company procedures and IICRC standards
Participate in on-call rotation for emergency response

Requirements :

Valid drivers license with clean driving record
Ability to lift 5075 lbs. regularly
Ability to work in confined spaces, crawlspaces, attics, and hazardous conditions
Willingness to work irregular hours, including nights, weekends, and holidays
Ability to operate hand tools and restoration equipment
Strong problem-solving skills and attention to detail
Professional demeanor and customer service skills
Ability to pass background checks and drug screening
Wear uniform per handbook
Vehicle maintenance & cleanliness
Able to discuss proprietary programs like Master Moments, a customer service initiative focused on customer communications.
Be prepared daily for scheduled jobs
Check & complete job tasks daily when work is completed
Ability to work after hours and weekends on-call.

Skills & Traits :

Strong work ethic and reliability

Ability to work independently and as part of a team
Good communication skills
Detail-oriented and organized
Ability to work under pressure in emergency situations

Growth Opportunities:

This position offers a pathway to advancement into roles such as:

Lead Mitigation Technician
Mitigation Manager
Senior Mitigation Manager

Compensation & Benefits:

The Company offers a competitive compensation and benefits package which may include:

Competitive base salary
Individual and territory-based performance incentives
Leadership or override compensation tied to team production
Vehicle allowance or mileage reimbursement
Health, dental, and vision insurance
Paid time off and company-recognized holidays
Ongoing leadership and industry training
Career advancement opportunities into Sales Management or Director-level roles

Work Environment

This role functions within both field-based operational environments working at residential and commercial properties and office settings . It entails regular daily travel throughout the designated territory to engage with customers and insurance partners at their respective locations.

Employees will be required to visit job sites, restoration projects, or commercial properties , which may involve exposure to hazardous environments that may require use of PPE including respirators, gloves, and protective suits.
Exposure to dust, debris, and damaged structures.

On-call availability for major events to include possible travel out of state.

Physical Requirements

The physical requirements described here are representative of those necessary to successfully perform the essential functions of this role.

Employees in this position may be required to:

Sit, stand, walk, and drive for extended periods
Use standard office equipment including computers and mobile devices
Occasionally lift or carry materials up to approximately 50-75 pounds
Travel regularly within assigned territory
Fingering and Repetitive motions, such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment
Express or exchange ideas with others quickly, accurately, and receive and act on detailed information.
Close visual acuity to perform detail-oriented activities at distances close to the eyes, such as preparing and analyzing data, viewing computer screens and expansive reading.
Inside working conditions: The change of building environment such as with or without air conditioning and heating. May be required to travel for short periods of time.
Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions in accordance with applicable law.

Background Check & Driving Requirements

Employment in this position may be contingent upon successful completion of:

A background investigation
Motor vehicle record review
Verification of employment history
Verification of education and credentials
Employees operating a company vehicle or driving for company business must maintain a valid drivers license and an acceptable driving record in accordance with company policy and insurance requirements .

Equal Employment Opportunity Statement

Alford Enterprises Inc. is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, Georgia, Alabama, or Tennessee law.

At-Will Employment Statement

Employment with Alford Enterprises Inc. is at-will , which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or advance notice, subject to applicable law. Nothing in this job description or any other company document should be interpreted as creating a contract of employment.

Drug-Free Workplace

Alford Enterprises, Inc. maintains a Drug-Free Workplace in accordance with applicable federal and state laws. Employees and applicants may be subject to pre-employment, post-accident, reasonable suspicion, and/or other drug and alcohol testing as permitted by company policy and applicable law.

Job Description Disclaimer

This job description is intended to describe the general nature and level of work performed by individuals assigned to this role. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications required. The company reserves the right to modify duties and responsibilities as business needs evolve. Employees may be required to perform other duties as assigned to support the needs of the organization.