Product Support Specialist

Description HYDAC is a family-owned and operated business with a vibrant and rewarding working environment for our employees across the country. Our goal is to provide quality products, components and services that meet our customer expectations while being committed to the protection and preservation of our environment. HYDAC’s passionate team designs and manufactures a comprehensive line of innovative and reliable solutions optimized for any demand our customers require. Product Support Specialist Overview The Product Support Specialist will be required to provide technical support for assigned projects, processes or product lines. Key Responsibilities Develop a thorough knowledge of the product line. Provide technical support both internally and to outside contacts. Provide liaison between the customer and sales support. Develop and support training on products and applications. Update distributors and Regional Sales Managers on product line changes. Coordinate with German products and counterparts. Maintain price lists and literature. Complete price and technical analysis. Use SAP to generate necessary reports. Participate in continual improvement initiatives. Prepare price quotations. Other duties as assigned. Requirements Key skills and attributes include: Travel up to 25% of the time. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of manager, client, customers and the general public. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Knowledge of Database software, Development software, Internet software, Project Management software, Spreadsheet software and Word Processing software. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts to basic algebra and geometry. Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions. Customer Service: Responds promptly to customer needs; Responds to requests for assistance Self-Starter and Motivator: Able to develop effective relationships with distributors, regional sales managers, and customers. Must be able to read, write, speak, and comprehend English. Oral Communication: Speaks clearly and persuasively in positive and negative situations. Written Communication: Writes clearly and informatively. Minimum Qualifications Associate’s degree in mechanical engineering is preferred. Customer facing experience or customer service experience is preferred. Benefits HYDAC offers employees a comprehensive medical/dental/vision plan, paid holidays, PTO, 401k with company matching, FSA account, short term disability and life insurance, and pet insurance. HYDAC is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #J-18808-Ljbffr