Business Banking Relationship Manager I

Job Description

At Citizens, tailored advice, personalized experiences, and innovative ideas, products, and solutions, are central to helping clients navigate changing circumstances. In this role, you'll deepen relationships with your clients by collaborating with peers across banking, lending and investing, helping them with short- and long-term financial goals.

Citizens is seeking a motivated, highly successful, proven Relationship Manager with experience in moderately to less complex portfolios, and a strong grasp of sales and credit skills. This senior level performer will have an immediate impact. We reward you with an uncapped incentive opportunity and the ability to grow your career with a world class organization.

Primary responsibilities include

• Develop consultative relationships with small business clients in your target market with annual revenues ranging from one million to ten million dollars.
• Understand the client needs, provide value added solutions, manage a portfolio of existing customers and drive new commercial customer relationships.
• Partner effectively with an award-winning business banking team offering a wide array of product solutions that will enable you to enhance the customer experience, increase loyalty and improve the profitability of customer and the Bank
• Complete Business Banking University and Drive Sales training in your initial four-week orientation and a commercial credit training program to insure you're prepared to identify, assess and mitigate lending risk.
• Maintain strong market knowledge and develop, retain and expand relationships with Centers of Influence i.e. CPA's and Attorneys.
• Actively engage in significant community activity to expand potential customer base.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Bachelor's degree or equivalent combination of education and experience, required.
• 2+ years in a Business Banking Relationship Manager role or related business lending experience preferred.
• Business to Business sales experience required.
• Motivated self-starter with demonstrated leadership ability and potential.
• Successfully operate in a "team" atmosphere building upon and leveraging strong internal and external network.
• Ability to succeed in a fast paced, demanding sales culture with measured routines and goals aimed at new loan and deposit generation, cross sales, customer service and satisfaction
• Proficiency with portfolio/account management preferred.
• Ability to understand core business products and services. Consistent record of sales and outside calling skills.
• Excellent communication (written & verbal) and interpersonal skills.
• Ability to develop strong customer and colleague relationships.

Hours and Work Schedule

• Hours per Week: 40
• Work Schedule: Monday - Friday

Pay Transparency

The salary range for this position is $101,000-128,000 per year plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit

Required Skills

• Banking Regulations & Compliance
• Business Development
• Customer Journey Orchestration
• Customer-Centric Selling
• Diversity and Inclusion (D&I) Strategy and Policy
• Forming Partnerships
• Negotiating
• Organizational Knowledge
• Persistence and Tenacity

About Us

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

Job Applicant Data Privacy Policy

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Job Info

• Job Identification 46405
• Job Category Advisory & Relationship Management
• Posting Date 04/28/2026, 12:03 AM
• Degree Level Bachelor's Degree
• Job Schedule Full time
• Job Shift 1st
• Locations 33 Center Street, Ludlow, MA, 01056-2741, US 949 Grafton Street, Worcester, MA, 01604, US
• Working Hours 40
• Career Site Category Business Banking