IT Help Desk Specialist

IT Help Desk SpecialistShiloh, IL | Full-TimeAbout the RoleWe are seeking a reliable and customer-focused IT Help Desk Specialist to join our team in Shiloh. In this role, you will be the first point of contact for technical support, helping employees resolve IT issues quickly and efficiently. This position is ideal for someone who enjoys problem-solving, working with people, and maintaining smooth day-to-day IT operations.Key ResponsibilitiesProvide first-level technical support via phone, email, and in personTroubleshoot hardware, software, and network issuesInstall, configure, and maintain desktops, laptops, printers, and mobile devicesManage user accounts, passwords, and access permissionsDocument support requests and resolutions in the ticketing systemEscalate complex issues to higher-level IT staff when neededAssist with onboarding/offboarding by setting up and deactivating user accountsSupport basic cybersecurity and data protection practicesQualificationsStrong knowledge of Windows OS, Microsoft 365, and basic networkingExcellent communication and customer service skillsAbility to troubleshoot and resolve issues independentlyPreferred:Associate's degree in IT, Computer Science, or related field (or equivalent experience)1–3 years of help desk or technical support experienceCompTIA A+, Network+, or similar certificationExperience with ticketing systems and remote support toolsFamiliarity with Active Directory and basic cybersecurity practicesFamiliarity with supporting banking or credit union operationsWhy Join Us?Be part of a team where technology and people come together to make a difference. As an IT Help Desk Specialist, you'll be at the center of our daily operations—resolving issues, improving user experiences, and ensuring our organization stays connected, secure, and productive.Benefits May Include the Following: Range: The base salary range for this position is $45,000.00 - $55,000.00 annually, depending on experience and qualifications. In addition to the base salary, compensation may include performance-based incentives, bonuses, benefits, and other incentives.