Receptionist - Wooflands Veterinary Center

Veterinary ReceptionistCombining hospitality, organization, and a genuine appreciation for the bond between people and their pets, you will help create a welcoming first impression for every client who visits Wooflands Veterinary Center. As a Veterinary Receptionist, you connect pet owners with the care and support they need by coordinating appointments, guiding daily client interactions, and helping maintain a smooth and organized hospital experience. Your professionalism and compassion help build trust and confidence in every visit. This role offers an opportunity to strengthen customer service, veterinary administration, and animal care knowledge while building a foundation for growth within the veterinary profession.What You Will CreateA welcoming and reassuring experience by greeting clients, coordinating appointments, managing patient arrivals and departures, and helping pet owners feel informed and comfortable throughout their visitAccurate and efficient scheduling by managing reservations, appointment requests, calendars, and daily workflow while balancing client needs and hospital prioritiesConfidence and trust through professional telephone etiquette, timely communication, and accurate responses to client questions and requestsWell-organized patient records by maintaining documentation, updating information, processing forms, and ensuring administrative accuracy throughout the client experienceSmooth front-office operations through accurate payment processing, cash handling, transaction management, and attention to financial detailsStrong connections with clients by sharing appropriate information about services, preventive care, grooming requirements, and available veterinary resourcesA collaborative and service-focused environment through effective communication with veterinarians, technicians, assistants, and fellow associatesOperational readiness by supporting additional administrative responsibilities that contribute to patient care, client satisfaction, and hospital performanceWhat You Can ExpectA highly interactive role serving as a primary point of contact for clients and their petsDaily collaboration with veterinarians, veterinary technicians, assistants, and hospital leadershipAn active environment where appointments, client needs, and patient priorities can shift throughout the dayFrequent use of scheduling systems, computers, telephones, payment systems, and veterinary practice-management toolsOpportunities to expand your understanding of veterinary services, pet care, client communication, and hospital operationsA combination of sitting, standing, walking, and assisting clients throughout the workdayOpportunities to strengthen administrative, hospitality, and veterinary-support skills that can support continued career growth within the veterinary fieldWhat You BringA genuine passion for creating positive experiences for pet owners and their animalsProfessional communication skills and a warm, welcoming approach to client interactionsStrong organization, attention to detail, and the ability to manage multiple priorities with accuracyConfidence working in a fast-paced environment while maintaining composure and professionalismA collaborative mindset and willingness to support teammates across the hospitalSound judgment, reliability, and a commitment to providing exceptional client servicePositive energy, adaptability, and a desire to learn and grow within the veterinary professionComfort interacting with pets and their owners while maintaining a calm and reassuring presenceQualificationsHigh school diploma or equivalent requiredPrevious customer service experience requiredPrevious front desk, receptionist, hospitality, veterinary, or administrative experience preferredSales experience preferredProfessional telephone etiquette requiredKnowledge of pet breeds and grooming requirements preferredBasic computer proficiency and ability to learn veterinary software systemsStrong mathematical aptitude and ability to accurately process transactionsAbility to communicate effectively in EnglishAbility to sit or stand for extended periodsAbility to lift up to 40 poundsAbility to work effectively in a fast-paced environmentAdditional InformationThis job description reflects the primary responsibilities and qualifications associated with the position and is intended to provide a general understanding of the role. Responsibilities may evolve as business and operational needs change, and additional duties may be assigned to support the operation and hospital.Begin a Meaningful Career at NemacolinAt Nemacolin resort in Pennsylvania's Laurel Highlands, foundational roles form the heart of the guest experience and the beginning of many long-term careers. Each day brings the opportunity to learn new skills, build confidence, and contribute to a team that values hard work, kindness, and pride in service. Whether entering hospitality for the first time or continuing a professional journey, the environment encourages growth, connection, and steady advancement.Associate team members from a wide range of experiences come together to create something exceptional, supported by leaders who provide guidance, recognition, and encouragement along the way. Many leaders within the resort began in hourly roles, building successful careers through dedication, mentorship, and continuous learning.Growth & DevelopmentPaid training and structured onboardingHands-on learning and cross-department opportunitiesClear pathways for advancement and internal promotionRecognition through individual and team honorsBenefits & Everyday PerksCompetitive hourly wages and attractive 401(k) programMedical, dental, and vision coverage for eligible associatesPaid time off and holiday compensationDiscounted associate meals and uniform servicesSavings across resort dining, retail, spa, and activitiesExclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate communityA role at Nemacolin opens the door to skill-building, meaningful relationships, and a future shaped through experience and opportunity.Bring your passion. Grow your career. Create Real Life Magic.About NemacolinA private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania's Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine where this opportunity could take you as part of your own remarkable journey.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.