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Customer Service Coordinator

Accurate Drilling Solutions LLC

Job Description

Job Description

Must:

  • Be detailed focused
  • Accurately Input Customer Data
  • Speak Clearly and Communicate Effectively

Responsibilities

  • Client Communication: Serving as the main point of scheduling and communications for well drilling customers once contract is signed.
  • Coordination: Liaising with Drilling and Service Manager, subcontractors, and field staff for changes and modifications.
  • Scheduling & Follow-up: Arranging inspections, coordinating trades, and ensuring issues are fully resolved.
  • Documentation: Recording all interactions, service activities, and project details in company systems. 
  • Issue Resolution: Handling schedule changes and customer communications throughout the process.

Key Skills & Qualities

  • Strong Communication: Clear, empathetic, and professional interaction with all parties.
  • Problem-Solving : Diagnosing issues and offering effective solutions.
  • Organization: Managing multiple requests, timelines, and documents.
  • Technical: Must be proficient in MS Office (i.e. Excell, Word, email)
  • Construction Knowledge: Have construction experience to allow for an understanding of the environment.
  • Patience & Empathy: Understanding client frustrations and building rapport. 
Vacancy posted 23 days ago
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