Engineer ServiceNow IT Asset Management

Who We AreAt Academy Sports + Outdoors our vision is to be the best sports + outdoors retailer in the country — but what truly sets us apart is our people. We’re a passionate, purpose-driven team that’s as committed to each other as we are to our customers.We’ve spent over 80 years building a culture that puts people first. We believe in creating opportunities for growth, fostering meaningful connections, and supporting every Team Member’s journey. What fuels us? Our belief in the power of fun.Here, you won’t just help customers gear up for their next adventure — you’ll launch one of your own. Whether you're starting out or leveling up, Academy is a place where fun can’t lose! EducationBachelor’s degree in Information Technology, Computer Science, Engineering, Business Information Systems, or a related field, or equivalent practical experienceServiceNow certifications such as CIS-HAM, CIS-SAM, CIS-ITOM, or CSA preferredWork Experience5+ years of experience in ServiceNow ITAM, CMDB, IT Operations, or a related enterprise technology environmentHands-on experience implementing and supporting HAM Pro and SAM ProExperience with CMDB, Discovery, and/or Service GraphExperience supporting asset lifecycle processes, governance, compliance, and audit readinessExperience in retail, multi-site, or distributed operating environments preferredSkillsStrong understanding of ServiceNow ITAM architecture, including HAM Pro, SAM Pro, normalization, reconciliation, and lifecycle statesStrong knowledge of CMDB, Discovery, Service Graph, and CSDM conceptsAbility to translate business requirements into scalable, maintainable ITAM solutions aligned to platform architectureExperience designing automation-driven workflows across the asset lifecycleStrong understanding of software licensing, asset lifecycle governance, compliance controls, and audit supportAbility to build dashboards and reporting for asset performance, lifecycle health, spend visibility, and risk exposureStrong cross-functional collaboration and stakeholder management skillsResponsibilitiesServe as the technical owner for ITAM capabilities (HAM Pro / SAM Pro) within the ServiceNow platformDesign, implement, and evolve ITAM capabilities aligned to platform strategy and CSDM architectureAlign ITAM with CMDB, Discovery, and Service Graph to ensure a single, trusted source of asset dataTranslate business and operational requirements into scalable, maintainable platform solutions while minimizing technical debtDrive automation of asset lifecycle workflows and continuous platform improvementLead asset lifecycle processes from procurement through disposal, ensuring accuracy, auditability, and complianceDefine and enforce data standards, normalization rules, and governance controls across asset classesEstablish and support ITAM governance processes for audit readiness and regulatory compliancePartner with Information Security and compliance teams to strengthen asset visibility and risk postureIdentify software license compliance risks and cost optimization opportunities across the enterpriseDevelop KPIs, dashboards, and reporting for asset performance, lifecycle health, and compliance exposurePartner with IT, finance, procurement, operations, and vendors to align asset strategy to business outcomesContribute to the ServiceNow platform modernization program, advancing ITAM as a foundational capabilitySupport alignment to CSDM and enterprise data strategy, improving consistency and quality of asset dataHelp mature ITAM into a scalable, enterprise-grade capability supporting 325+ retail locationsPhysical Requirements & AttendanceAcceptable level of hearing and vision to perform job duties.Adhere to company work hours, policies, procedures, and rules governing professional staff behavior.Regular office attendance is required.Equal Employment OpportunityAcademy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.​SummaryLocation: Headquarters - Katy, TXType: Full time