Patient Scheduling Coordinator

Patient Scheduling Coordinator

Rural Psychiatry Associates is seeking a Patient Scheduling Coordinator to join our growing team! If you are highly organized, detail-oriented, and passionate about delivering exceptional patient care, this is your opportunity to make a meaningful impact in mental health services.

At Rural Psychiatry Associates, our mission is to provide high-quality mental health care to communities that may not otherwise have access to these essential services. Through both in-person and telemedicine care, we serve patients of all ages across North Dakota, South Dakota, Montana, Minnesota, Utah, and Alaska in hospitals, clinics, schools, and senior living facilities.

As a Patient Scheduling Coordinator, you will play a vital role in ensuring a seamless scheduling process, helping patients access the care they need while supporting our healthcare providers in optimizing their schedules.

The Role: What to Expect

• Location: Based in our Grand Forks, ND office.
• Schedule: Full-time, Monday - Friday.
• Collaborative Support: Work closely with patients, healthcare providers, and administrative teams to coordinate efficient patient scheduling.

Key Responsibilities

• Appointment Scheduling: Efficiently schedule patient appointments, optimizing provider availability.
• Patient Communication: Provide exceptional customer service by assisting patients with scheduling inquiries and appointment-related concerns.
• Record Management: Maintain accurate and up-to-date appointment records while adhering to confidentiality and HIPAA guidelines.
• Coordination & Follow-Up: Ensure smooth patient flow by coordinating follow-up care and rescheduling as needed.
• Insurance & Demographics: Accurately input and verify patient demographic and insurance information.
• Telehealth Support: Maintain a thorough understanding of telehealth technologies to facilitate virtual appointments.
• Administrative Support: Assist with additional scheduling and clerical tasks as needed.

What We're Looking For

• High school diploma or equivalent required.
• Experience in scheduling appointments, preferably in a healthcare setting.
• Strong communication skills, both written and verbal.
• Attention to detail with the ability to multitask in a fast-paced environment.
• Proficiency in electronic health record (EHR) systems and general computer skills.
• Ability to maintain patient confidentiality and adhere to HIPAA regulations.
• Highly organized, self-motivated, and able to work independently.
• Strong time management and prioritization skills.
• Willingness to learn and adapt to new technologies.

What We Offer

We prioritize the well-being of our team members just as much as our patients. Our benefits include:

• Medical, Dental & Vision Insurance
• Long & Short-Term Disability Insurance
• Life Insurance
• 401(k) Retirement Plan
• Generous Paid Time Off (accrual based on hours worked)
• Paid Holidays