Retail Service Advisor

Retail Service Advisor

At Office Depot Inc., the Services Advisor is a part-time role, providing "total solutions" to our customers encompassing Technology, Services, Furniture and Print offerings. The associate will quickly build and maintain customer relationships and become a trusted advisor by utilizing training of Technology products/services and print offerings.

The Services Advisor will demonstrate a passion for the brand, technology products, furniture, print, and other services/products offered to our customers. The Services Advisor will utilize Office Depot Inc.'s proven sales principles to proactively engage customers, to drive the sales of our total offerings, and properly assess customer needs to ensure satisfaction in every interaction.

The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party.

Primary Responsibilities

• Provides exceptional customer service by educating customers about Office Depot products and services. Effectively utilizes communication tools to request assistance anywhere on the sales floor, and to coordinate the appropriate service, and customer engagement throughout the store. Performs duties such as cashier, logistics support, stocking, restocking, down stocking, inventory control, cleaning the store and protecting company assets. Ensures the completion of damaged and defective/buy back merchandise through the RCC process.
• When not assisting customers, performs merchandise-related activities to ensure merchandise presentation guidelines are met through implementing plan-o-gram changes and updates, merchandise set and price changes. Sets weekly ads, including price changes, and any associated updates to store signage.
• Proactively acknowledges and engages every customer to ensure a positive customer experience. Utilizes and understands the selling program to promote the sale of the best solution as well as additional product and/or services solutions. Maintains awareness of planned advertisements and promotions.
• Able to evaluate the customer's needs to determine what additional offerings or services that a customer may need in addition to determining if a customer should be referred to the Contract Sales organization.
• Works to continually develop personal selling skills and specialized product knowledge. Drives Technology, Tech Services, Furniture and Print sales by supporting all related current programs, new product launches and special initiatives.
• Ensures compliance with company policies, procedures and practices; and supports company loss prevention efforts.
• Successful completion of Tech, Print, and other applicable training and continued education in these areas is expected, up to and including designated certifications, if required.
• Performs other duties as assigned.

Qualifications:

• High School diploma or equivalent education preferred
• Minimum 1 year experience in related field
• 2 Years Sales and/or Customer Services experience preferred
• Must possess the ability to use technology and print equipment applicable to role, and to access information necessary to complete daily responsibilities
• Must possess ability to process information/merchandise through POS register system
• Basic computer skills
• Must possess strong selling skills
• Must possess strong interpersonal and communication skills
• Must be adaptable to a changing environment
• Must be able to coach and train others in a professional environment
• Possess excellent verbal and written communication skills
• Personal Attributes:
• Positive and Engaging
• Action Oriented
• Integrity, Accountability & Trust
• Demonstrate passion for the brand, products, services and solutions offered to our customers
• Must possess a desire to continually develop personal selling skills and product knowledge
• Drive for Results
• Decision Quality
• Patience